DoubleDave's Pizzaworks — Restaurant in Houston

Been going here for a long time now. The food is delicious, don't get me wrong. We used to go as a corporate group because the food was amazing. But the service, or at least whoever manages their online ordering, is a complete idiot and will cost them customers.

I ordered food from them the other night. The total was around $20. When the food was delivered, part of the order was missing. Ok, this happens so I call the restaurant. They immediately know who's calling about what and tell me that there was no more bread to make my sandwich with. Alright... 1. How do you run out of bread as a restaurant? 2. Why couldn't you call me BEFORE delivering? I'm told that there's no problem, that the order will only be charged for what I received but it may take a couple more days to go through. This was supposed to be approximately $16. Remember, this all happened two nights ago. I just got the confirmation today for the original $20 order.

So you can't give your customers the respect or time of day to call and say "hey, we won't be delivering your entire order because we don't know how to inventory" and you can't fix an order and thus overcharge a formerly good customer? Goodbye Double Dave's. You've lost my business and gained an avid enemy. Believe me when I say that people will...

If I could give 10 stars for Service I would! Maria, Miriam and Gabby where the nicest hosts and helped me feel so welcome and cared for on my first visit to Double Dave's. I live in the area and was familiar with this location but had not visited a double dave's since I lived in College Station, up at Texas A&M University 35 years ago. My experience was so nice. They added new food to the buffet when they realized it was my first visit. They really know how to take care of a customer and give them a great experience. They were all happy and it showed. Thank you ladies for giving me a great experienc on my first visit back to Double Dave's in more than 35 years. Plus I talked about their buffet to my friend who loves to support local and lives down the street. We talked about going back together soon. I think you should give it a try if you haven't been in a while. Thank you Double Dave's Westheimer near...

For years I have enjoyed bringing my friends and family in for pizza nights, and ordering for delivery was never a problem until midway through 2008. I found this location to be selective to the consumers in its locale during peak delivery times, regardless of how often its frequent customers order (and tip well). I would think any decent business would pay attention to that, even show a little appreciation to its frequent clientele.

After a recent visit with a friend to enjoy the Dallas-stomping-the-Giants game, my faith was restored by Gabriel S., an attentive manager that showed no haste into going the extra mile to ensure our dining experience was enjoyable and worth a returned visit. He was a true exhibition of CRM, and seemed to bring the place together as if it were his home. That's the type of service you should expect to see anywhere you go, something I hope won't be unique to this...