Panda Express — Restaurant in Houston

I visited location on 07/19 and ordered a plate and bigger plate. Both plates had double chili crisp chicken, with the addition of Beijing beef as the third entree for the bigger plate. Once we arrived home my daughter brought her plate back and said she only ate the rice, because the meat (chili crisp chicken) was raw. I go and take a bite out of it and it is in fact raw and soft as soon as you. I look through more pieces and they’re pink inside and nowhere near fully cooked. HOW did this happen exactly??? I immediately called and asked to speak to a mgr and was told no mgr was there, but that I could speak to the shift lead Allison. I spoke with Allison and told her what was going on and as I looked over my receipt, I noticed that Cedric charged us for a premium meat (black pepper steak) with the bigger plate instead of the beijing beef that we actually ordered. I advised Allison of this and she stated we could either have an egg roll or rangoon in place of it, because that was the only thing close in value of the premium charge of $1.50. Before hanging up she apologized & I told her it was okay, because mistakes happen and she stated that if I came back today, 07/20 before 2PM she would be there. Otherwise, she’d leave a note so that whoever was there was aware.

I go back this evening to get the food replaced and everyone is scrambling trying to find the receipt that was supposed to be left behind and NEVER found it... I explained what happened and eventually was told to wait as they prepared the fresh chili crisp chicken, which I asked to be made all the way. Before I could say that I wanted to order another plate, the older asian guy rudely looked past me and asked the customer begging me how he could help them. I then told him I was not done & wanted to order something else and he was insisting on taking my order, but for to him being so eager to force me out of the way I told him to go ahead and take the next person’s order.

I, myself ordered a bigger plate with teryaki, honey walnut shrimp & orange chicken, but also had to wait for fresh shrimp as there was not enough for even 1 serving. I wait and wait and finally get my food, get all the way home to realize not only were there ZERO walnuts in the honey walnut shrimp, but the chili crisp chicken was also DRY with none of the hot honey oil on top of either order. This location used to be really good, but due to whatever team or management changes that have been made has drastically made this location poor and no longer enjoyable. Employees are rude and don’t put in any effort to fully assist or satisfy customers without trying to push you out of the line. It was a total WASTE to come back and have the food replaced for it to still not be completed to its full potential and to also order MORE food that is also incomplete.

I was asked to leave a review on my last visit prior to this experience, which was good actually and forgot to leave it. Well here’s your review Panda. I will NOT be returning. I’ll take the loss of money and incomplete food if it means never coming back here again.

Pictures show receipts, validating my orders and the zero walnuts in the incomplete honey walnut shrimp. A total wasteeee of my time coming back here again to only further my disappointment....

First, let me say that I'm a big fan of Panda Express food, but unfortunately, not of the Management and service received at this particular location.

My pre-teen son asked "May I please try a taste of the Teriyaki chicken, I haven't tried that before, and don't want to waste all of your food bringing it back if I don't like it.". The answer he received, and the answer I also received from the "General Manager of the store, was that they don't give samples anymore, that "YES, by company wide policy, if he wanted to taste anything, he'd have to order it, and if he didn't like it, then they'd offer him something else, or his full refund." Huh?! 😳 Yes! They'd rather waste a whole plate of food, than give you a sample and save. O....K...🤔

It's sad how the simplest little request, can become the loss of at least a few hundred dollars a year worth of sales, or wasting food.

But hey, you're a huge company that can afford to tick off a few hundred bucks a day worth of business or...

When I approached the counter, 2 of the guys were serving and talking to a customer. No acknowledgement & had to wait for them to finish their conversation about the career opportunity they had at the restaurant the customer works at. When finally Kevin decided to help me, I explained I wanted to sides and 2 entrees and that I wanted the chow mein separately. He grabs a box container and starts putting rice in it. I told him I didn't want the rice in the box. (He had already added it to the plate) He said I could have been more specific. I said I had been when I told him I wanted the chow mein separately. He started arguing with me that I hadn't. I told him I didn't want to argue with him, let me get my food and go. He drops my plate and serving spoon on counter and says the other guy would help me, which was the other server that was still talking to the other customer. Needless to say, I left...