Jungle Cafe & Bakery — Restaurant in Houston

The staff are vile. Store was empty when I walked in with some hipster hot on my heels. The two staff both flocked to the hipster and completely ignored me. Maybe because I don’t spend my money on the latest fashion so they thought I wasn’t going to spend much in their store? Who knows. I do know that I had enough time to look over every cake in the case and stand around for a while at the register long enough for me to lose patience and actually interrupt the three of them to ask for assistance. When I asked about the ingredients/flavors of the cakes I was trying to decide between, the one staff directed me to a dirty tablet that took so long to load a single page you’d think it’s RAM was measured in KB... it was still responded faster than the staff initially. After that she went back to hipster. Had to interrupt them again because it froze after finding what was in just one cake. So I had to trouble the staff to actually assist me by telling me what was in three different cakes. The irony here is that hipster bought a single serve dessert and I spent 10x as much. Who was a better investment? I dunno how often he comes. Not that often because he was asking them the same things I was but about different products. Not sure why it takes two girls to help one guy. Not sure why I was such a bother to help. I lost patience not my temper. Just because I was disrespected doesn’t give me any authority to disrespect. All that being said, the chestnut cake was exquisite. The price point was pretty good. Expect to pay $5 more than you would at 99Ranch for a similar cake. Was it so good that I would return?? Maybe if they were only half as rude it would get me to overlook it. But I can go to six ping in the same shopping center, save a few dollars , and use the savings to tip their staff for being so polite and helpful even while managing long lines. I really wanted to like this bakery. I gave them 3 tries each worse than the one before. That was my...

If you are a customer like me who is looking for great customer service, forget about that you will never receive that here. I agree with Alex Lee it is a HUGE RED FLAG when their employee discredits the customer AND when the matter is taken to the owner he sides with his employees, failing to show sympathy and understanding. . Seriously, what kind of customer service is that if you can't satisfy your customer? Have you never heard of the term, "the customer is always right"?And as the owner, all you have to do when customers are not happy with the products they receive is to show sympathy and agree with them, most importantly APOLOGIZE!!! You DO NOT side with your employees and put the blame on your customer, and make them feel confused about who handled their services at the first place. Quit giving excuses to make your business look excellent, by no means should you be putting the blame on the customer. That is extremely unprofessional and ridiculously rude. No one deserves service as such. That is not customer service. That is something else. Complete Cockiness. The bottom line: Jungle Cafe does not know how to properly...

My mom had bought a Hello Kitty cake for my birthday. She said there was no option for what size the cake was and no option for what flavor (filling) for the cake either. We received it, it looked nice, but it was pretty small. The lady she had spoken with said that the cake was 6 inches with chocolate mousse filling and could serve 6. The outside of the cake wasn't even made of cake (a good 1 cm covering of the hello kitty face part), maybe another 1 cm of actual cake, strawberry or some kind of red berry filling, and then chocolate mousse with nuts. We weren't informed of this filling other than chocolate mousse. I really do not like berry flavored desserts with chocolate flavored desserts mixed together. The cake was really difficult to cut and serve as well. All in all, a really disappointing birthday cake. Worst experience I've had with cakes in general. My mom decided to come here because she liked the other kinds she had bought before, but it looks like we aren't coming here anymore for those specialty ones for sure. There are other bakeries within the 5 mile radius far better (who also make character cakes!)...