KFC — Restaurant in Houston

My cousin went to get is food. When he was ordering there were no wings. He said getting Cole slaw from them was a nightmare.

When he brought the food the gave me 2 breast and a leg because according to them,that location doesn't sell/have wings. The skin on the inside had the batter undone and gummy. The biscuit was old dry and crunchy without any butter or honey in the bag.

I called and asked if a manager was available and the woman said "yes" and just sat on the phone for a few seconds and had to be asked if She was the manager, it was a rather rude exchange for the boss who allowed fold to leave the store like that in addition to poor customer service. My cousin should have cancelled the order when they made a stink about a cup of Cole slaw.

She asked did I want to come back for a replacement meal. Why would anyone want it replaced when it is a duplicate trip that didn't have to happen. When I said no we'd like our money back she said "Well are you bringing the food back? As I was putting 5he food back in the bag the bottom fell out of the box. He's on his way there now.

Would not recommend this particular KFC

UPDATE: He returns the food and when asked for a receipt to confirm his funds had been were returned they refused and had him take a picture of the receipt rather than print a duplicate for his records. They made the mistake and still refused and continued to offer poor customer service with an attitude with the manager in...

Actually, NO stars since I was not allowed to buy anything. (Unfortunately I am forced to award one star to post.) I asked for an eight piece all white pieces (breasts and wings) bucket and was OK with mixed recipes, and was told they could not sell me white pieces separately because "other customers might ask for a mixed bucket" later, and they did not sell all-white meat orders. They had the pieces ready but wouldn't sell them! Yes, this was the explanation! They offered to make it for me (a half hour wait) but refused to sell me what they already had made to save it for future customers. Seriously, dudes? So it was OK for me - a real, live customer - to wait so that future customers would not be inconvenienced? No reason why they could not sell me what they had and put more pieces in the fryer. Wonder if this is a new store policy not to sell by the piece and to sell only mixed white-dark meals, but not going to bother to find out. This is beyond stupid and reaches a new low of shoddy customer service. I've been a customer for maybe twenty years or more, and they have always, gladly sold me all-white meat buckets (even if their service, cleanliness and food quality has been iffy). Last time I ordered (shamefully, three weeks ago) our chicken (all white!!) was dried up and inedible. Will have to go to another location to get our fix, because when made correctly, this fried chicken...

The food is this place is just a reminder of why is better to cook at home , my gosh what a disgusting food !!!! Dog food taste better than this ! . First, the gentleman at the cashier was talking in Spanish to my Husband … assuming that he was Spanish but my husband look exactly like non Hispanic person lol …. I speak Spanish don’t take me wrong but you can’t be just assuming people’s language when in this country is a English speaking country . The Chicken is boiled and then fried , yes can you imagine ? Dry chicken and greasy , my 5 years old kid can cook better . NO ketchup , yes not ketchup in the entire store . Tables filthy and smelly … Chicken tenders look like chicken nuggets, dry and salty . I must to say this place is just Disgusting ! Floors are dirty and I can’t imagine restrooms :/ After leaving This place I felt like I needed to take 4 showers with Clorox …. Please ! The health department need to check this place ! Everything looks unsanitary And they need profesional People working...