Taco Bell / KFC — Restaurant in Houston

Used to be a great place with accurate orders and great service. Not the same anymore. Placed order through the drive-thru. Got yelled at because I told the person the sauce I wanted with the order with rude comment “I didn’t ask you what sauce you wanted” “I asked you what side you wanted.” I paused and then answered politely. Pull up to the window, was told they’re out biscuits at the time and asked if that was ok. Said well I guess I don’t have a choice do I? Got the order and left. Drove into a parking spot to check. No utensils in the bag for my mashed potato famous bowl, and for the mashed potato’s for the chicken strip combo. No sauce. And no napkins. And the chicken enchilada burrito I also ordered and paid for was not in the bag either. Got fed up with the worst service ever and brought everything to the counter in the lobby and asked for my money back. The person who took my drive thru order said no refunds. The manager next to him politely gave my money back....

I just left, and let me fair warn you... CHECK YOUR FOOD AND RECEIPT. I got OVER charged and a whole combo wasn't put in, their drive through drinks are FLAT, I went inside after drive through and those were great, but man.... worst taco bell. And the dude who took my order seemed like he was drunk. When we got charged for 3 tacos at $8, when it was just two, and when we told him, he said " so yall don't want the taco?" And then he went back inside because we had both drinks missing, came back, did not address the til I asked, then he said "so you want a refund or what??" Yeah dude. What the? Someone come get your son and teach him to come to work correct. The Mexican pizza had little to no meat, primarily beans. Just felt like they were being really shysty if that's how...

This is by far the worst Taco Bell I’ve ever had the misfortune of visiting. The guy taking orders through drive thru was extremely rude.

Asked for a freeze, which every other Taco Bell has, and he became stern all of the sudden and said “NO. THATS A BIG NO.” He then talked down to me as if I was stupid for not knowing they didn’t have freezes. It was so bizarre that I just assumed he was joking and just socially awkward. That last part could very well still be true.

Apparently there is a sign on the bottom right of the drive thru menu stating that they don’t serve freezes. This sign is easily blocked by your vehicles side mirror. My bad big guy, hope you get the training you...