La Guadalupana bakery and cafe — Restaurant in Houston

I have been going to Guadalupana for years. Currently I eat breakfast there twice a week - and always order the same thing. I get a coffee and at the end of my meal pour it into a to-go cup to finish drinking on the way to work.

Today, my coffee was not refilled or offered to be refilled once the entire meal - so when I went up to pay I poured the rest of my cup into a to-go cup per usual. The owner, Mr. Diaz, rang me out - and I noticed my bill was $3 higher than any other time (again I eat there twice a week ($25-35 weekly). I showed him the discrepancy and he said it was for my to-go cup. The coffee which I had already paid for - that I myself poured into a to-go cup was an additional $2.99.

I explained I do this EVERY time, twice a week - for several months and have never been charged. He was entirely unapologetic and when I said "I come in twice a week, if you are going to try to make an extra $3 off me for a styrofoam cup I won't be back" his response was "okay, you still pay, thank you" and walked away without resolution.

I can't believe the treatment - especially towards someone who is such a regular patron (they even know my order). I will not be back and will never recommend this place to another...

Out of my nearly 100 Google reviews in Houston, La Guadalupana ranks in the top 2 or 3. I would give it 7 stars if possible. I am writing this after having just had Saturday lunch there. No wait for a table outside on a beautiful day. Immediately attended to by a kind waitress who promptly got our drink orders and chips. I normally go for coffee, but opted for the unique Vampiro juice — perfectly balanced mixture of fruits and veggies. My wife loved her Jamaica aqua fresca. For food, I got the breakfast sandwich, she got the flautas. I cannot recall ever having a better breakfast sandwich in NYC, DC, LA…and I look for these things! Absolutely delicioso. And my wife, who is a Mexican food snob, LOVED the flautas. The family running this place couldn’t be sweeter and I wish all the best for this lovely, phenomenal business. We will be back as much as possible and bringing friends!!

EDIT 1: went back, chilaquiles are also out of this world.

EDIT 2: got the machaca norterna this time — I’ve had the whole breakfast menu. LG...

Background: I went here with a group of 12 people for lunch on a Thursday.

Look and Feel: Simple, hole-in-the wall Mexican food restaurant with attached bakery. Sparsely decorated, but clean.

Food/Drink: The Mexican food is authentic and servings are large. The enchiladas with mole sauce were a hit with my group. The bread and pastries were freshly made and delicious. The chips and salsa were the only disappointment; the chips were nothing special and both salsa options were very spicy.

Price: Nothing on the menu was over $10, so the price is right.

Service: The service was excellent. I thought we might overwhelm the small restaurant with 12 people, but we were seated promptly and food was delivered quickly. The owner even thanked us for our business with 5 complementary desserts.

What to Know: Parking is limited, so at night you may need to park in street parking over a block away.

Overall: Friendly service, great price, tasty and authentic food, but little in the way of ambiance. Good for a casual meal...