Little Caesars Pizza — Restaurant in Houston

I placed my order online and received an email saying that it would be ready in 15 minutes. I arrived at the store 20 minutes later and was told my order wasn't ready.

I received an email saying it was ready 10 minutes later but that they weren't able to put it in the portal. So I asked for it at the front counter, again.

I was then informed that they were missing one of my pizzas, but they could make it in 8 minutes (which isn't even possible without undercooking the dough).

So now I am waiting "8" minutes for a fresh pizza while my wings, cheesy bread, and 2 other pizzas are sitting in a warmer getting old. All the while people are coming in and placing orders and being told it will be ready in 15 minutes.

Once my 3rd pizza was finally ready 12 minutes later, I was given my order with buffalo wings that had no since so I had to request that be fixed as well.

So it took 42 minutes to get my order. And I wasn't the only person there waiting for an overdue order. AND there were 3 people in the back of the store that seemed to just be playing around while 1 person worked the front desk and not a manager in sight.

AND LITTLE CEASARS doesn't even care. This is the face of their brand, and talking to people waiting in the lobby this is the expected service in a LITTLE CEASARS restaurant.

That means I'm not even describing a bad experience. This is the status quo. This is what people have come to expect when they order from...

So I had the unfortunate pleasure of being served by one of your rude employees. Celestino. I order three pizzas and some wings and was immediately told that “ we aren’t selling wings” Okay cool or so I thought. While I was getting ready to pay another customer places their order which was a pizza and wings with another cashier. I look at Celestino and he only gives me a blank stare waiting for me to pay. I then ask “ so, I thought you guys weren’t selling wings right now?” He then sighs and rings up my order begrudgingly. He the tells me with attitude that i need to wait outside. I am the only person asked to wait outside. There at least five people in there just waiting. And I wasn’t provided a time frame on when I should come back in. The whole situation was just terrible. As I am waiting in my car, I can see him brush his long hair at the register. Which in opinion is really disgusting and any type of grooming should be done in the bathroom. Away from food. I will never come back to this location ever again. Please have your employees rewatch the company’s customer service training video and your...

It should be rated less than 1 star, the only reason I rated it one star is to be able to submit a review. I ordered a regular pepperoni pizza with light sauce, I paid $2 extra for asking them not to put all the sauce they usually put on a pizza. They actually charge you more money to take something off. This is ridiculous!! Outrageous!! Just plain Stupid!! How can any company charge someone more money for asking for less?? To add an extra topping is. $1.5, but to take it away or ask for half they charge $2...OMG!! What they should do is give you credit for taking it off. This location sucks at providing any kind of customer service. They should've offered lube, knowing they were going to screw you...This location is the only location I've been charged to ask for light sauce. No other pizza place charges for light sauce. They call it "customizing". You're not adding anything, you're asking them to add less of there product, which...