Lucky Dragon — Restaurant in Houston

Very disappointing experience here - Spoiler: THEY DO NOT CARE ABOUT CUSTOMER SERVICE.

We initially came for lunch with the place practically empty and had a decent meal. My family of 3 ordered 3 dishes and the wait time/service was fine. The food was not bad so we decided to order some food to go as well (3 dishes again) - This is where it all went downhill fast.

We paid for both our dine in and to-go meals and was told to come back in about 30 min to pick up the food. So we headed to the supermarket next door to pick up some groceries. We show up 40 min later to pick up the to-go order and was told it was not ready (only 1 out of 3 dishes were done). Fine. We wait another 15 min and it’s still not ready. There were now 3 big parties in the restaurant (but we ordered our takeout before they all showed up). There were only 2 waitresses on the floor; both of which were suddenly not friendly.

TLDR; It took AN HOUR AND A HALF for them to finally give us our to-go order.

What’s appalling is that the waitresses refused to cancel/refund my order when I threatened to leave and went to go hide in the back while “checking on our food.” Also, NOT ONCE did they apologize for making us wait so long. They had the audacity to say that we should’ve ordered earlier before it got busy (which we did, proven by timestamp on my receipt). If I hadn’t already set expectations that I was bringing takeout home, I would’ve have just walked out and called my credit card to cancel the transaction. Would not recommend this place to anyone. There are way better options nearby. Also after reading past reviews, it’s sad to learn that the lack of service has been an issue for years and the owner simply does not care. Please do not support this business. The staff will be...

I’ve been coming here for a while now and the food is good but the service is the worst. The waitress, a short little Asian lady, is always complaining about doing her job and making faces. She never refills drinks and if you ask she complains in her native language. On tonight’s visit we showed up and asked for a table. She asked for how many and we told her 11. This has never been a problem. However, today she decided to laugh out loud and say no you can’t do it here. Confused, we asked do what. She proceeded to count the chairs at the table like we were dumb and say only 8 people can sit here. Because chairs can’t be moved… anyways, after years of coming here and having rude encounters with this same waitress we have decided to no longer buy from this place. I’m leaving this message so the owner can see it and have a conversation with this waitress about her rude demeanor. We ended up going to a restaurant down the street called, Banana Leaf, with great food and...

We've just come back from our seventh visit, and can confidently give it our top rating. This last time, service was slow because of the lunch rush and they were short-handed, but yet again, the food was worth waiting for.

It's a small place right next to the Jusco market, with three table with a large rotating tray in the middle for sharing, and an array of smaller tables for 2-4 at each. If you have someone who knows Chinese food, take them along. We've done that three times, and enjoyed the different dishes with BYOB drinks. We've also come here on our own and have been diligently working out way across the menu, learning the dishes as we go. We've yet to find a less than delicious menu item.

So far, we particularly like the hot pot options, which literally come in a pot heated by a flame, but we always try at least one other item.

The only down side is that we're so surprised by the good flavors, that we eat way past our fill line. Still, that's a risk...