Red Hot Noodle — Restaurant in Houston

Don’t do it! Go somewhere else. We ordered 3 items, 2 were somewhat edible but the chicken pho was not. I tried giving it flavor with the basil, hoisin sauce, etc... but it still just tasted like noddles in water. I gave up and decided to just return it and exchange it for something else. I even apologized for returning it. The owner plainly said no. He would not exchange it for something else nor reimburse me for it, “restaurant policy”. I tried reasoning with them, explaining to them that I tried to make it better so that I don’t have to return it. They didn’t care, they just kept repeating that they couldn’t do anything. We ended up giving them an ultimatum. We warned them that if they didn’t return the money for the soup, we were going to stand up and tell the 8 customer that had JUST WALKED IN out loud of the horrible food and customer service that this place had. They apparently thought I was bluffing. Because they again said no. So we got up, apologized to everyone for the interruption and explained to them the horrible dinning experience we were having. After a couple of minutes of going back and forth with the owner in front of everyone, he finally asked what he needed to do for us to leave. I said “give me my money for the pho”. He handed me $20 and asked us to leave. I’m reasonable, I even tried to give him his change but he just said please leave and don’t ever come back....

November 18, ‘22 showed up with a friend 50 minutes before the closing time printed on the door and one of the clerk girls (young skinny brunette) proceeded to passively aggressively take my order and deliberately ignored taking my friend’s order while making comments to her coworker about “not wanting to be there” “we should close early”. Later while we got the food they walked to the back and forgot to give my buddy his drink (I requested mine at the end since I wanted it cold) both girls came out and the same clerk that had an attitude wrapped our orders and mumbled “goodnight” or something along the lines. Clearly she (more so than her coworker) was upset to work there this night and was giving us f-Ed up service. F this place and her attitude. Go get Asian cuisine somewhere else where the staff isn’t some young little brat (whom I tipped btw because I have worked in the industry before) I’m never giving my money away for less than mediocre service...

Pretty typical low grade restaurant where the food is mostly decent but you occasionally taste something not so fresh or extra oily/low quality.

I tried giving them another try and the owner/cook (buff short dude) became fairly hostile, possibly for biased reasons, I'm Black Caste/Coded passing. I asked for two dishes and they said they were out and asked me to order another.

I asked what was available and a worker could barely speak english and suddenly the owner got mad.

I believe it maybe because he felt like I was ordering them around, I give off a commanding vibe sometime and he didn't want to 'submit' to someone he deemed lower and with that I say get out of the SERVICE Industry, I didn't want special service, I was just ordering food.

It didn't help that he was slightly tipsy and smelled of alcohol but he basically said 'kick him out' and I got a refund and left after a...