Taco Bell — Restaurant in Houston

I paid a visit to your location at 5550 W Orem in Houston, TX and was told what I wanted was not available, then stated the store closed early due to system issues, and followed this up with saying he would go check to see if there were some fries available. As you can see, the lack of consistency in his story let me know I was being lied to. I have worked retail in the past and it was clear that your employee refused to serve us due to the time. If your resturant closes at 4, and a customer arrives before closing, you must serve them. After seeing I wasn't buying his story, he then brings some kind of chicken tacos to the window to give us. I wanted to pay for what I wanted, not to get what I did not want for free. I was honestly offended. It was very clear to us that they were trying to pull a fast one. Completely ridiculous! Being treated like an invalid by your employee at this particular location was unacceptable! We drove 40 minutes (both ways) out of the way to reach your location. This was extremely poor customer service and I'm livid. I need a call back from your company. I also sent a Facebook message to you all with no response. Is this the service you...

4/10/2023 Went hear on my lunch break with my fiance and ordered 3 items from menu not including drinks. Drinks were fine but one of the burritos my fiance was eating had a long curled up hair just before taking the last two bites. Called the restaurant and whoever answered was rude, was explaining what happened and she almost cut me off mid way telling me to bring it in to remake it. DISGUSTING ATTITUDE. Especially when someone was calling as cool mannered as i was. Plus why would i want to have the item remade when they have already proven how unsanitary they can be. So disappointing and again disgusting. If you aren’t willing to go above and beyond in providing not even excellent customer service but just acknowledging when wrong is wrong you dont need to be working in the fast food industry/customer service industry. Let someone else who would appreciate your job come work...

Worst customer service from Yazmine G. I asked for a specific item she said we have multiple i let her know that I did not see them on the menu she left me there trying to figure it out instead of explaining what items they had so I can choose so I told her to give me a specific item and she continued to answer “ well which one and still couldn’t tell me what items they had, as a paying customer I deserve to get treated with respect not like an idiot by leaving me at the menu to figure it out while there was a whole line of cars behind waiting. And I speak from experience I used to work fast food and when your asked a question u answer not just turn off your head piece and let the costumer figure it out. Oh and the food was soggy and...