The Hunan — Restaurant in Houston

Really, I like their food, but my most recent experience is what is leading me to NEVER eat there again. I order from there once a week for at least 5 people in my office. This last time, I ordered my food at 11:30, figuring it would be here in time for my lunch at 12:00. 12:00 came and went and I started to wonder where my food was (they have ALWAYS called me if it would take more than 15-20 minutes) I finally called them at 12:30 and asked if the driver had left yet, and the lady told me she was waiting for him to get back. I went to pick up the food and she still wanted to charge me for delivery, with no apology for being over an hour late at this point. I refused to pay until she took the charge off, then when I finally got back to the office, I realized that 2 out of our 4 orders were completely wrong! who gets Kung Pao shrimp mixed with orange chicken?! I called back and STILL no apology. These people just lost a LOT of business just for someone was too proud to apologize. Had they just called me to let me know it was late (like they have for the last year i've been ordering from there), I would have been fine. Plus, I'm a farm kid. I know what cows are supposed to taste like. Whatever it is they call beef surely is...

The reviews at this place are such a fun treat. This is the Chinese food I’m used to. This place is relatively close by to where I live at the moment. Having grown up in a Chinese restaurant for 12 years of my life. I think I have a pretty good grasp on what’s good and bad at a Chinese restaurant. I ordered the beef and broccoli here. And for 8.40 I got a drink, appetizer, rice, and soup. Which is INCREDIBLY impressive in both this area and economy. Try running a restaurant like this nowadays with that kind of budget and food portions and still make it taste good. My broccoli was good, cooked with still a crisp to it and the beef was soft and yummy. And the rice is rather standard, nothing out of the ordinary, but it doesn’t have to be. Service was quick and I got my food within 7 or so minutes of settling down at a table. Note: at the time of writing this review there is no AC, but I am writing this a week after hurricane beryl. There’s no WiFi here and also seemingly no outlets for the guests, but that’s okay. I hope they stay open for as long as...

Worst experience ever at the Hunan Takee Outee Restaurant!!! I placed an order on the Favor app of sweet and sour shrimp, fried rice, and crab rangoons. My order was left on my front porch and my driver left. I opened my order to find chicken cooked in tempura batter instead of shrimp. It was not what I ordered, so I called the restaurant and an Asian lady yelled at me that they didn't deliver to my area of town. I tried to explain that I went through the Favor app, and she still claimed there was no order placed. She pretended not to speak good English, and now I'm stuck with over cooked food, it tasted like it was fried in dirty grease, and it definitely was not what I ordered!!! I have proof on my phone that it was charged by them. I will never buy from this establishment again, and I surely don't recommend it to anyone!!! I will be also be contacting the health department!!! I will no longer be using the Favor app too. There is no way to get ahold of them to get the food replaced after it has been dropped off. I'm just screwed over all...