Who Made the Cake! — Restaurant in Houston

Their staff is incredibly sweet and helpful. Her staff should be doing the consultations and not her. Their staff made us so excited for our cake consultation but then we met Nadine (owner). She was incredibly rude and impatient with us. She gets upset quickly if you don't sign the agreement immediately w/o reading it first (ironic since the contract has bold lettering for you to read everything..) and rushed the entire consultation. You will feel like just another number when you walk in because she could care less that my name was 100% the opposite of what she written down. The consultation is in her small office while she stares at you tasting asking you to choose what flavors and make the decisions immediately after. Honestly, I don't get the rage because the other 2 cake tastings that we did tasted so much better and had a LOT more options/variety. We happily went with another bakery for our wedding cake / groom's cake and they were incredibly patient with us every step of the way and even gave us the privacy/plenty of time to discuss the flavors we liked and what we wanted the entire way. CRAZY what a night and day difference our consultation was with her vs. everyone else. Trust me, there are way too many other great bakeries out there for you to waste your time here. Overpriced + rude = no thanks

UPDATE: Its interesting how our experience was an exception. We asked to have some time to look over the contract w/ our new coordinator after just receiving the papers from her before proceeding then we could've happily scan back the signed contract within the next few days. She got frustrated with us and then stated "I don't understand why this is a problem, everyone who comes here signs the agreement immediately" and then proceeded to tell us that everything that we needed to know was already told. After countless of experiences, I have firsthand knowledge that what was spoken can tend to contradict what is on the paper. For anything w/ terms that requires our initials / signatures, I will need to read it first. After we saw her frustration was completely clear over this simple request, we left immediately because she made us feel so uncomfortable. This review is based on my personal experience alone. Examples of other great past clients' experiences doesn't address our personal experience and how it can affect someone else in the future. I would advise anyone seeking a vendor to see how a vendor would respond towards previous negative reviews first. A vendor's response towards negative reviews allows you to see how they would respond or how flexible they would be if there was an issue or unexpected event that occurs later on...

I went with Who Made the Cake since my cousin refers them and we had a cake tasting before we put in a full deposit. It was for a wedding in April 2020 and unfortunately covid hit everyone unexpectedly we had to postpone until further notice. My cousin was working primarily with the office manager and she was stressed out and very unhappy dealing with the whole thing for us to get the gift certificate.

Fast forward to Sept 2021, I decided to take over when the gift certificate was about to expired. They told me the price for the cake with the same ingredients has increased. Having a small business myself, I completely understand and are fine with extra fees. I changed the design a bit and they charged more, which is fine with me. I remember asking about silver plate but it was gold on the contract, I remembered wrong and that was my fault.

So everything were finalized in Oct 2021. If we were to reschedule again, we had to pay for a rescheduling fee. Which I wasn’t too happy with since they’ve been paid since 2020, no cake has been made yet…so being a bit more lenient would have helped. We paid about $375 for a cake so I had high hopes and expectations. Planning everything myself, near the day of our wedding in March 2022, I had to reach out to confirm on the cake. Not the company. When confirming, the very least they could have done was to remind the client about the contract, and bring the gift certificate.

Things were so crazy busy, we didn’t have the gift certificate at pick up. We asked if we could give it later tmr and since the gift certificate has a id #, no one can reuse it since they have a photo of it. They kept on saying its in the contract like we have their contract glue to our heads. And would not try to work with us. Someone else had to bring the certificate to them that was 35mins away.

Overall the cake looks fine. When we cut the cake for the cake cutting ceremony, the cake literally crumbled. We had tiny pieces on the plates for pictures…The cake was super sweet and tasted nothing like the cake we taste tested. Part of the cake was moist and parts were dry. We threw 70% of the cake away bc it was just falling apart and too sweet. The photo is of the cake after being cut after the ceremony, the cake fell apart without any foul play.

There are mistakes on my parts as well as theirs, but they were not willing to work with us as customers. I felt cheated out of my cake and will tell everyone to stay away. Ridiculous customers service and overall...

Nadine (AKA Miss Thang) was horrible. I don't even know how she is the boss. I'm sure she pays people to run her business because her and her employees do not appreciate the clients. Nadine Moon was horribly rude and completely unprofessional from the beginning. I don't even know why she goes to wedding shows when she doesn't even answer questions or make appointments. She acts as if she is above everyone. Her and her people say "we'll get your number and call you" but guess what, they never call! Surprise Surprise! She despises Hispanic people and you don't have to believe me, go to the wedding shows and see for yourself. She was rude to many Hispanic moms and daughters on the most recent bridal show at the George R. Brown. People if you want another stress for your wedding then hire Nadine and her team because I guarantee that any follow up appointments will not be granted unless you are calling 5 times a day. Don't plan on speaking to Nadine either because she is never around. There are many cake makers in Houston and if you ask me if you want a bad tasting cake then hire Nadine and her people because your cake will be put on the back burner since you are wasting her time and money if your not buying a million dollar cake. Don't waste your money. This woman is a premadonna and over-exaggerates her talent. I wish I had hired someone else and not have been treated like such a thorn in her side. For what she charges, she should invest in an etiquette course.Hire her at...