Hemline — Local services in Houston

I went to Hemline for the first time over the weekend and did not really enjoy it. I highly recommend to not buy a gift here.

My husband bought me a vest that I wanted to exchange for another color (the vendor has many colors in this vest). If Hemline did not carry those colors, I wanted to return it. Neither of these were my options.

Return policy: Can only exchange for store credit within 28 days. My husband was told at the City Center location if I wanted another color, they could work with their vendors to get another color. I found out after going to the River Oaks located AND City Center location AND calling - this was not an option. Note: I tried really hard to find something else to exchange!! And I failed!

I browsed for a long time at both places, and could not find anything I was in love with. I am sure if I keep going and going, I would find something.

The staff: Maybe I look poor? Who knows. But I felt an uncomfortable around the staff. Barely got acknowledged at the River Oaks location. I shop at several places in the River Oaks/Galleria area, and have never felt this uncomfortable.

Needless to say, I am keeping my vest and I am not going to try to exchange it again. My poor husband really tried, but I do not want to return...

A couple weeks ago, I was shopping at this location when I purchased a top and a pair of sneakers. Upon leaving the store, I checked my receipt because the total was higher than I had expected. After further inspection, I noticed I was charged $30 more than the listed price on the tag of the top. I immediately walked back in and let the store associates know I had been incorrectly charged. They looked into it and informed me that they had tagged the top incorrectly. This really was more than I thought the top was worth (I’ve seen the brand other places) so I informed them I did not want it at the new price. They then informed me of the return policy that I could only return for store credit. I knew this policy but wouldn’t have expected it to be enforced when the store incorrectly charges you for something? So basically, the store prices something wrong then proceeds to force you to leave your money with them? Overall, it is $30, so I wasn’t going to cause an argument with associates, but this type of customer service is very disappointing when you are spending large sums of...

These are my GIRLS! Not only do they have impeccable customer service, they have gone above and beyond for me, way more than any department store would. That is why small business shopping matters! Their multitude of designers they carry is impressive and if they don’t have it; they will do their best to get it for you. Also, you know it’s a good store when you go with your husband thinking he’s there to play damage control on his CC and ends up spending more money than you would have expected! We’re lucky to have the luxury of shopping at big designer stores, but I will still choose Hemline any day. You can’t beat the customer service, the brands and the dedication these ladies go into making bonds with their customers. Absolutely one of my...