Zero Degrees — Restaurant in Houston

I am really disgusted with this place. Just some background on the current issue that keeps me away from this place goes back to when they first opened.My friends mom got a job here working in the back after quitting her last job, due to them taking advantage of her financially. My friends mom is older, but tht lady can put in work! She refuses to be judge by her age in her quality of work. She has done the jobs that me and you would walk from, such as dish washing. I am angry and exteremly dissappointed that the owners of this place would let her go AFTER HARVEY with no explanation and sympathy. My friends mom contacted them after Harvey to see what days she would be working. They did not answer her calls nor return any of her calls. Not until she made a personal visit did they give her check and told her "Not to come back." YES thats exactly what they said. After such a devestation for the city, I am sure they suffered some loss in the business property and in their own personal belongings. I AM SURE that is the reason why she was let go to cut back on payroll. As you can see I am using my inferences for the reasoning of her departure from Zero Degrees, because when she asked why they were letting her go they REFUSED to let her know. I AM DISGUSTED! You call yourself a business? I would not be surprised if she was not the only one who was let go without a proper reason. I WANT ANSWERS!! If this is how you treat the people that keep your business running. I wonder how you see your customers. For anyone that wants to come here please RECONSIDER. other areas in the shopping center. DO NOT GIVE MONEY TO STINGY MONEY OWNERS. Not only did you lose a hard worker but, you have lost all respect in the community. If anyone would like to reach out to me and clarify this situation. I would love to talk on how you all initiated this situation and why you thought this was the best possible way...

My rating does not take into account the wait time since it is not something I feel should be considered for a new business with a lot of hype, it's something to be expected.

Rather, the rating will focus on 3 categories I feel are most important to a tea house.

Customer service:

the cashier was friendly despite the store being open for 1.5 hours past close time, and the manager was very friendly and definitely made me feel invited. Fun and cool guy to talk to!

Ambiance:

This teahouse has opted to take a more modern design to appeal to its younger demographic, with warm lights greeting you and all the latest pop hits playing in the background, it definitely has the qualities to be a hangout destination for you and your friends.

(Most important) Taste/Quality of Ingredients:

I got the split cup of Machata and early grey milk tea. For both drinks, if there is an improvement in the quality of ingredients I personally cannot tell the difference between your standard tea shop, so that was disappointing.

With regards to taste, it was disappointing to say the least, and even more so considering you're waiting i waited in line for over an hour only to be met with a subpar flavor. One of the bad things about long lines is that your expectations are sometimes overzealous.

The earl grey milk tea just tasted literally like milk and black tea mixed together, very bland and unenjoyable. I didn't expect the name of the drink to be so literal with regards to the taste. The machata had a watery consistency and taste and an all together forgettable taste.

This category carried the most weight for me which is why I think 3/5 is a very fair rating for the...

“Zero Star” is a more appropriate name for this place. Don’t even bother trying to substitute a single ingredient —not going to happen. My boyfriend always orders the mangonada with strawberries on top instead of mangos at the Katy location but it doesn’t fly here so he cancelled his order. I asked for cucumber lime drink I simply asked for very light on sugar and the guy once again said NOPE can’t do that. So I changed my drink to Thai milk tea and decided to cancel before I paid. He said it’s already made but the drink was not ready at all. So I ended up paying for the classic elotes and 1 drink. When it was all ready, my boyfriend’s drink (mangonada came with no strawberries) and mind you he already cancelled his order but my drink was not made. To make matters worse they put the spice containers directly on top of the food. My goodness, do they not know how dirty the bottom of those plastic containers are??! The Katy location is beyond five stars. This location is definitely not worth coming to. I understand they have different owners (that’s what I was told by the guy who keeps saying NO) but it’s a franchise and still with the same name you would expect it would be the same menu and same type of customer service but we...