Dunkin' — Restaurant in Howell Township

Holy crap, never coming back. I actually think I was scammed by the girl at the register. I asked for an espresso over ice, that I've gotten from probably 50 different Dunkins without a problem, so much so that I know the exact price. For some reason, my drink was 1.06 more expensive than usual. After she handed me my drink, another guy was there and I asked for my receipt. I heard her tell him, she already threw it away and to print another one. I started to drive away and saw that I was charged an extra $1 for "cup of water". So now I went inside. I was again ignored by the girl so I had to get her attention. I told her that she overcharged me and that I didn't get a cup of water. She then argued with me that because I asked for ice in my drink, she had to charge me for it and since ice wasn't an option in the register, she charged me for a cup of water. I honestly thought she was kidding until I saw the look on her face. She didn't give a crap. I brought in my drink and got a full refund. I honestly think she is stealing from people. Stay away! Or at least check your receipt if she...

Never have I experienced service like this! This morning I visited this dunkin to get food and a refresher for me and my sister. I get to the window and they are out of both mango pineapple and strawberry dragonfruit refreshers, which is what my sister and I were planning to order. How could a dunkin be out of both of the most popular refreshers? Then, I waited in the drive thru for 20 minutes waiting for my order. I get to the window to pay and still my order was not even made yet. This is a drive thru, I shouldn’t be waiting for 25 minutes for my food to be done. In addition to that, the older woman working at the window was very rude. All of this terrible service caused me to be late to work. It’s a drive thru! No one should ever have to experience a drive thru like this! Someone needs to advise...

Although Google and their signs say 24 hours, after 10 somebody it's in there but they don't answer, I got there at 10:15 in a hurry and after waiting 10 mins I went to leave and saw an employee rushing out, when I confronted them all I got was a shoulder shrug. This location used to be my favorite and the coffee used to be always fresh, now half the time they make me iced coffee when I clearly ask for hot coffee, there coffee 90% of the time tastes old/burnt, the milk sometimes tastes out dated in it, the signs saying 24 hours a day is a lie, and the employees seem to have no idea how to run a busy drive thru effeciently anymore....