Chipotle Mexican Grill — Restaurant in Hummels Wharf

Lots of work needs to be done in order for this place to be successful. The staff was very unhelpful and standoffish. At the time of my visit their exhaust fan was broken for the grill and they had no steak or chicken because of it. They had no sign on the door starting this. They told everyone individually upon entering with a side of attitude. Without the exhaust fan the restaurant was deemed a "fire hazard" we were told. The food looked old and dried out, definitely not fresh. Half the items were missing. Just didnt taste quite the same as other locations. I understand a restaurant just opening and the staff being a little rusty. This wasn't the case. The staff didnt care, period. I've been to many Chipotles' and this was by far the worst experience. Would give this location a zero if I had the option. Do yourself a favor and go across the street...

Do not order doordash or uber eats from here. My girlfriend and I have tried to order multiple times over the past 6 months, and every time the order is immediately canceled by the restaurant. This would be fine, as the money is always refunded in one way or another, however upon reaching out to them they try to skate around it and claim that the restaurant is unable to cancel orders. That would be fine, however according to the doordash website and frequently asked questions as well as doordash customer service, the restaurant is able to cancel the order for a multitude of reasons, including the store just being busy. Had we received this answer from the restaurant staff itself, there would be no issue. However, due to the fact that they have been unable to provide an accurate response to the situation, it has provided a very...

Word of advice, do not go on weekends especially Sundays. Go during the week when the very nice General Manager is there. They are always out of ingredients, overworked and understaffed. 3 employees on a Saturday (08/27) is unacceptable. Especially when one male employee stood, pretending to prep for the grill. Literally stood at the prep station and stared at the wall holding one piece of meat for 20 minutes, while his 2 coworkers were in the weeds. There are a few select employees that will take their frustrations out on the customers, especially one individual, she has been there forever and it shows. Their policies are very inconsistent as well. One minute they will do things a certain way, the next minute a different employee will say they can’t do what their coworker just did the day before. Makes for a miserable...