They definitely need to work on their customer service skills. The girl at the front was the absolute worst. The WiFi wasn’t working and when I brought it to her attention she haughtily replied that it wasn’t under her control and acted like I was bothering her (note: there was no one else in the coffee shop which maybe should have been my first clue). When I asked her if she was sure it was working because it wasn’t working on my end she got an attitude with me, which included rolling her eyes and getting unnecessarily angry. The worst part was berating me as if I’m some old dumb person saying “it works for me so I’m not sure why you’re having issues” and “sometimes you have to just wait a few minutes if you’ve tried a few times and THEN try connecting.” Instead of being helpful I was met with hostility. Honestly, Ive never been treated this way. I’ve worked in the service industry and travel around a lot for work which includes spending time in lots of coffee shops and this behavior literally left me speechless. She was young and was wearing a yellow Spider-Man shirt with long brown hair and teal eyeliner.
I would suggest going some place else. It’s a shame that absolutely horrific service and being treated like a second class citizen ruined this cute little spot for me. Especially since I formerly loved going here. I will say the girl she was training was a lot nicer and seemed to realize her coworkers behavior was inexcusable. Now I am heading to a different coffee shop to be able to find WiFi and good service. I would suggest you do the same.
Update:: Honest Coffee Roasters was absolutely incredible! Great service and vibes. I would check that place out instead until this place works out...
Read moreStill checking places off on my tour of coffee around Huntsville, I stopped in at the Greenroom after work.
Located inside the Camp -- kind of a cool concept at MidCity that has a couple food trucks/trailers, space for music and other entertainment, etc -- the Greenroom is a very tiny, attractive, hip coffee shop. There's only a couple of super close together seats inside, so I'd recommend getting your drink to go.
The service was very friendly and nice when I visited. I opted to try one of their drinks on special for...the week? month? season? Not sure, but it was a limited time bananas foster coffee. It was solid -- faintly smoky, really light banana flavor (not noticeable in all sips), and not cloyingly sweet. I probably wouldn't return just to get this drink specifically, but I'd be down to try other drinks, were it not for the price, which I thought was honestly kinda nuts.
I get paying a premium for kinda fancy coffee. I was fully expecting paying between 4-6 bucks for a medium sized drink -- I would say most comparable spots and drinks run about $5.50. This drink, though, was $7.50 before tip, and the size was comparable to a /small/ drink. I didn't specify size when I ordered, so I don't have a problem with them giving me a smaller size necessarily, but I do have an issue paying $7.50 for a cup about the size of my fist. That's just too steep for me, even if the drink had blown my mind.
It's still worth a shot to see if it's to your liking, but for me I probably wouldn't go again unless the prices...
Read moreMy first time there. I was asked if I used cream in my coffee. I replied yes, and was served my coffee with the cream added. The cream was slightly curdled and I didn't have the opportunity to add the amount I wanted myself. The coffee tasted a bit burnt and Acidic. I mentioned this to a woman who was sitting on a Barstool that appeared to be the owner. She yelled out to her associate to check the expiration date on the cream. She sampled the coffee herself and made no mention whatsoever of its taste. Nor did she comment on my assessment of the coffee. There was no mention whatsoever on her part, to make the situation right either a repour or a refund if I desired. She didn't get up from her Barstool once during our whole conversation, and her final comment to me was have a nice day. I don't mind paying the $4.90 I was charged for that medium sized cup of coffee, I do however expect a good cup of coffee, and if it's not good I do expect things to be made right with some sort of attempt at customer service.. If you have a clean car coming in you may want to park off-site on a paved Landing. The parking lot is potholes, mostly gravel and rock, and totally unpaved. I was looking forward to a good independent coffee establishment here in Huntsville. This is clearly not a venue I will...
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