Papa Johns Pizza — Restaurant in Hurst

Around 9:30am I called and placed in order for delivery @ 2:30pm. I placed the order. I ensured the team member who took the order understood where the location is for the delivery( inside the mall). I even went the extra mile and called the location and gave very complete detail instructions just in case. there was never any issues but because this was a very important staff meeting. While leading the meeting, I had to ask my ASM to take over because the delivery drivers was calling my cellphone to tell me she was on the opposite side of the mall. I politely explained to her where we were. 10 minutes later it’s now time for the meeting to break for lunch..And we are still waiting for the food to be delivered. I called the driver back and she rudely yelled to me she could not find our location. She states she was told we were on the 1st floor not the 2nd.And that she was to tired to walk! Clearly she was upset by her tone and proceeded to scream in the phone how Papa Johns should have never agreed to mall delivery. Again not my issue. She then told me to come get my food or she would take it back! For about 2 minutes I’m listening to her angry rant. I listened to her yell scream and curse through her frustrations! Your driver was extremely rude and unprofessional! In my personal world I would have accepted her treats and returned the food. However I had 7 hungry staff members to feed. So I had to ask my ASM if she could continue the meeting so that I could leave my meeting and go find your driver. the driver never attempted to deliver the food inside the mall. Once she realized we were inside the mall she shut down and demanded I come to...

Every single time we order from this place, it’s has always been a huge disappointment. This is the worst papa John’s in the HEB area. First of all, this place didn’t even deliver through papa John’s. They went through DoorDash. Guess what? They took over 30 minutes to get here after finishing the food. Then it ended up with that the girl who delivered the pizza didn’t even pick up the right order lol. We ordered 3 things and the girl pulls up with the entirely wrong order with only 1 item that wasn’t even ours. So another 30 minutes pass before we even see the pizza. Which resulted in the pizza being COLD and gross. The crust is the part I love the most from a pizza from papa John’s. Somehow the managed to run that. The pizza does not have an original crust. It’s a thin crust pizza, which is so disappointing. There’s barely any crust? I mean how does that make sense? The pepperoni and green chili pizza was awful. The pepperoni was not cooked at all. It’s still soft and squish, I don’t know how that’s possible. The veggie pizza was okay. The cheese sticks? How dare you call them that. These are not cheese sticks. There’s a whole section in the middle that has 0 cheese. I never get heartburn but someone the pizza from here gave me heartburn. I would avoid this papa John’s at possible costs. Don’t give this place your money. They don’t deserve it. edit they also didn’t give us red pepper...

Worst customer service experience ever, and unreasonable delivery time... If i could give no stars, I would. I ordered pizza on Saturday 2/29 at 8:03pm online and the estimated delivery time was 38-48 minutes. Our delivery came 2 hours after ordering online... We ordered one more pizza after 20 minutes of placing our original order online by phone. We then called 1.5 hours after the initial online order and they said they were short staffed and slammed... understandable. They said our pizza was in the oven and it will be on the way. I called 30 minutes later to ask for an update and refund for the late delivery (maybe not coming delivery?). It was unacceptable to have it delivered over 1 hour from the estimated delivery time. What is worse is that the person at Papa John's HUNG UP on me when I was still in conversation. The delivery driver showed a few minutes after I made the call who worked for another store and who was disappointed at this location. What is even more worse is he then informed me the manager told him not to pick up my phone call (I was on hold before speaking to whoever hung up on me). What poor customer service. I am a disappointed avid Papa John's customer. Management at this facility is rude and not should be considered leadership to...