Beggars Pizza — Restaurant in Hyde Park Township

I'm only giving a 1 because I couldn't tap and none were shaved in. Today is Sunday 11-29-2015, my morning started off well, I was able to schedule my daughter Dj for a hair appointment today which is a day the Salon Oury isn't open. So I dropped her off at 12:30 today on 81st Stony Island for hair appointment. I saw a Beggars pizza shop a few stores down, so I decided to walk in. The young lady said hello, and I asked did they have slices. She replied yes, so I ordered a thin sausage and a thin pepperoni, and she asked for a name with the order, I said Carmah'. I got to slices in 2 separate boxes and a plastic bag. I love love hot food and to say the least Pizza is my favorite food, so I toll a bite in the car, and started driving and I took a 2nd bite, that's when something stick me in my tongue, it was so hard my tongue started to bleed, then I spit it out in my hand. I was chewing on Packing Staples, it was at least 5 that landed in my hand. So I placed the pizza and the staples in a napkin. I drove back to Beggars on 81st and Stony Island, told the front cashier what happened and I asked for a manager, she called Demetrius and he came up and said I can give you another slice. I said no thank you I would just like my money back. Demetrius the acting manager on duty said, it says it on the receipt that we don't do refunds. I asked is it policy that if a customer has something in their food like staples or hair you tell them you don't so refunds. I replies who's over you? Demetrius said I'm the only one here with an attitude, acting like he was deaf, asking me the same thing (what you say). I said I'm sure they have phones, I have to come back later so I can leave my number on the receipt for you to call me. I'am very upset that you wouldn't give me back my money when your company is at fault and my damn tongue is bleeding. He walked out of my sight, and a young guy walks in and ask for change for a $20, the young lady cashier said I can't give you change and then Demetrius said hold on I got you. Wait wait wait, I'm a customer with an issue that your policy will push to the side, but you can assists a non paying customer with change. Are you serious demetrius? I said excuse me I want my money back now, he said ok here is you $7 and some odd change. I have never been to an establishment and felt this way. I honestly can't believe that I was eating packing staples in a slice of Beggars Pizza and the manager refused to issue me a refund for one of the cooks baking a sausage pizza with packing staples. I'm not certain of I ate them as when I noticed was my second bite. I would NEVER ORDER ANYTHING FROM THIS BUSINESS. If you ask me Demetrius needs to be fired for his lack of professionalism and disrespect of a customers issued caused by the business. ZERO STARS FOR BEGGARS ON 81st Stony...

Beggars Pizza at 8100 S Stony Island Unit B in Chicago, should be A Shamed of themselves. I purchased a pizza for pickup at their store location. Due to health reasons I can not eat pork, beef or chicken. I paid $25.36 for a medium spinach, black olives, diced tomatoes and onions pizza. They decided that it was okay to add meats to the pizza. The pizza was cooked well done as a result I did not see the meat on the pizza in the dark of my car when, I attempted to eat a piece of the pizza. As I started chewing and realized that there was a problem, I immediately returned to the store. I told the staff of their error and ask that they refund my money. I was told that they can not refund my money. I gave them back their pizza and demanded a immediate refund for the second time, my request was rejected. I took a picture of a person claiming to be the manager, with the returned pizza and left the store. Request for the managers name as well as a return phone call has fell on what seems like deaf and incompetent ears. What type of business and management staff that has a Better Business Bureau logo sitting in their window fails to return a customers call and request for refund for 6 days, all of which were active business day for this Beggars Location. They do not care if you file a complaint with there franchise corporate offices. They sit in a community were they obviously feel it is okay and acceptable to treat the people who patronize their establishment with total disregard. Had I looked at the reviews before I came to this place of business, I would never have grace their door. They seem to have a reputation of Poor Quality and Poor Service. I will be contacting the Better Business Bureau and the Beggars Franchise Corporate Offices as soon as possible to file a complaint and to obtain a refund of the money paid $25.36. I feel like this company Beggars Pizza at 8100 S Stony Island Ave in Chicago has reached in my pocket an stolen from me. What respectable place of business makes an error that can cause severe illness and harm to their customer and then Refuse the customer his or her Rightful Refund. The owner or manager has not returned any phone calls and has not responded to my two personal visits to his or her store location. Many People have had Serious Repercussions from being served foods that they have specifically requested Not be made a part of their food order, and the receipt specifically shows that this was a No Meat Order !!! Anyone can make a Mistake, it is how you correct that Mistake that makes All the difference in the world. Do the Right Thing, Refund My Money and Start Immediate Training to Correct All of The Many Complaints Written Against Your place of business. Please Be Carefull of were you Eat, Especially if you have any Food Allergies or...

I have eaten from this location several times, ordering two pizzas a month for the last five months. My order was incorrect and once I got home, I called. That's when the trouble started.

When I attempted to explain my issue I was placed on hold, not once but six times. At some point I spoke with Brian, the owner. I thought finally someone who's going to make things right; I spoke to soon. Brian, after stating the policy, refused the let me explain. He stated "I have given you a choice, those are the choices you have." His tone was extremely disrespectful. He continues, "Sir as old as I am, I know that you're upset because you don't like what you hear." I never questioned his age or ability to make decisions though he felt the need to bring it into the conversation.

One would think if had owned several businesses, that surely by now as the owner you would have learned how to treat customers. Brian stated, "This is the policy, it's not flexible, so sir don't tell me how to run my business." As he continued to regurgitate the policy, now talking over me, I informed him that his tone was unacceptable. He replies, "my tone is the same with everyone." As if this excuses his lack of tact, and rudeness. As the owner, wouldn't you attempt to better understand the situation or possibly review my history before treating a customer so poorly. At the end of the interaction he agrees to remake the pizza, provided that half the original is remaining. He concludes the conversation, stating "it will be there in 1 to 2 hours." I'm not sure, but it seems as if Brian was bully me, then make my family wait another 2 hours for the correct order. How was this fair to the customer? Once the driver arrived, he asked for the old pizza. He immediately said, "I can't exchange that!." I responded with, "why not?" The driver in a panicked voice said, "you ate more than half." It was one slice less than half, maybe two. The driver stood at the door staring at the pizza for several minutes. I was exhausted at this point, so I instructed the driver, "don't worry about it." The driver then returns to his car with the correct pizza and no suggestions or alternatives.

This was without question, some of the worst examples of how to resolve a very simple mistake. I will not be returning to this location, nor any other Beggars locations. I can not in good conscious recommend the Beggars brand. Well done...