White Castle — Restaurant in Hyde Park Township

I've normally gone thru the drive thru when visiting this location, but due to the fact that I had to use the restroom, I ventured inside. I'm well aware of businesses that are located in lower income areas having policies that keep transient individuals from using the restrooms without making a purchase which in my opinion is a good idea. After making our purchase at the counter, I asked the person at the register for the code to use to get in the restroom. I hear someone from behind this young woman, loudly stating what the code to the women's restroom is. I proceed to go use the bathroom and come back out to the lobby of the restaurant. Bathrooms are clean, but there's nothing to dry my hands in the bathroom. I ask the young lady at the counter for napkins in order to dry my hands, Now I came during a rush hour situation happening at this location, young lady at the counter is frustrated and anxious because of all the questions from patrons being thrown at her, mind you, with no assistance from other co-workers standing in the back meandering. Yes, doing really nothing at the time, but watch their co-worker panic from being thrown into a situation that she's unable to navigate by herself. Manager you team members skillset, this young lady should have been nowhere near the front of the restaurant taking orders, since she's uncomfortable with the situations going on at rush hour. Never take people's rudeness personally when dealing with "difficult" customers. It's not a reflection of your ability to handling the situation, it's a reflection of your character to be able to admit when you've made a mistake, apologize, and move on from the situation in peace. Team members that do not do well under pressure during "hot" hours of operations, should be keep in the back of the store making food, instead of messing up customers experiences in the front of the store. They're literally the face of your company at the moment. Food was hot and delicious; customer service was zero stars. Wait, wait, wait, and before I could even finish my meal, there's a homeless gentleman glaring in my direction making it too uncomfortable for me to finish my meal in the restaurant. You see, sometimes it's not about having codes on bathroom doors; it's about making sure that actual customers aren't pushed into leaving the lobby when no one is monitoring who in the lobby not...

Welp, the food was great but when I got to the gas station I realized the dude working drive-thru today did not give me my card back and the phone number on the website doesn't work or is disabled when I call. Didn't get my drink either and wish I had remembered while I was there so I know it's not entirely the employees fault. I do know mistakes happen but I'm not from that area and had to disable my card til my new one comes in the mail if I can't get anyone to contact me by tomorrow. I would appreciate someone reaching out please and thank you.

Update: called corporate and got their correct phone number since the one on Google is no longer in service. The lady who answered was a complete jerk about it acting like I was accusing her of stealing it. Like I'm just looking for my card lady. Don't work customer service if you can't handle it. Everyone is entitled to a bad day, but I didn't have an attitude or anything and was nice about it. When I asked for her to look and see if it's there just to make sure she says to check my car better and then she hung up on me. What was that even for? So rude, I've never encountered an employee that rude before for absolutely no reason. I'll never go to this location again next time I'm...

Food is same as all the White Castles I've visited. Service,pretty fast, however watched a worker come in off street to start work. SHE,walked behind counter ,but coat ,etc up. Cane right out to cooking station NO washing of hands...threw on plastic gloves and just started preparing food. My boyfriend had to make mention to the lady at the register,so...glad I received my order prior to her arrival.😁 And that SHE DID NOT handle my food !!! 🤔🙄☹️😬😡🤢🤮 PS, corporate needs to give SEVERAL in-service training...