Taco Bell — Restaurant in Independence Charter Township

I had specifically requested a plain burrito for my child, but unfortunately, it was prepared with jalapenos. This is a serious concern as it could have resulted in an allergic reaction or other adverse health effects. I kindly request an immediate investigation into this matter to ensure that such incidents do not occur in the future. This will be the beginning of my journey to take her to the hospital for documentation/evidence because spicy food is not permitted for her due to medical issues; she has had gastrointestinal problems since birth. Consequently, whoever is responsible for this situation has initiated the potential for a lawsuit against Taco Bell. In my experience working in the fast food industry, I find it challenging to comprehend how some individuals can fail to perform their duties adequately while simultaneously demanding higher compensation. Customers are growing weary of consistently encountering incorrect or deliberately mishandled orders when dining out. In the meantime, there is an individual who appears to find amusement in jeopardizing the company's financial performance, reputation, and overall success. This individual frequently expresses the sentiment "Ion kare," which suggests a lack of concern for the consequences of their actions. If this behavior persists, it could potentially lead to the closure of the business. The situation in California regarding the $20 per hour wage demand has resulted in several challenges for businesses. Despite the increased wages, there have been reports of decreased service quality, including frequent errors in food preparation and inconsistent work attendance. These issues have led to a decline in business volume due to unsanitary conditions, lack of presentation, and overall carelessness. Customers have experienced incorrect or delayed orders, as well as the unfortunate occurrence of receiving old and cold food. The way I see it if the owner really cared about his or her business, they would really be on top of it Instead of just being nonchalant, because you just want the money and you don't...

In an attempt to increase profits and reduce local employment, this Taco Bell has installed a very loud, robotic, automated menu voice that doesn't understand English. I've tried to use it four times and haven't been able to successfully place an order. However, I HAD several infuriating conversations, including...

ROBO-YELLER: "Would you like any sauce packets?" ME: "No." ROBO-YELLER: "Let me get a team member to help you with that." [lengthy pause] ME [drives away]

...and...

ME: "Are you on the breakfast menu or the lunch menu?" ROBO-YELLER: "What item would you like to remove from your order?" ME: "I haven't ordered anything, yet. I'm wondering whether you're on breakf..." ROBO-YELLER: "What item would you like to remove from your order?" [lengthy pause, hoping it'll send me to human help] ROBO-YELLER: "What item would you like to remove from your order?" ME [drives away]

Understand that this rating is not based on the food, as evidenced by my repeated attempts to buy it. Nor is it a judgment on the employees, who have always been great. However, if you are at a restaurant which has voluntarily torpedoed its ability to take your order, the quality of the food and or employees...

They are usually great, but I had a terrible experience and I may not go back. I’m not going to give them a 1 star review because they’re usually great.

The food was fine, but when they forgot to put something in my order and when I came back to get the item, they were extremely rude to me. First, the person who came up to help me argued with me! They told me that they gave us 3+ bags, we only got 1. Then the same person didn’t even apologize when they realized that they gave part of my order to the wrong person.

Then I had to wait 30+ minutes to get the item, and when I was waiting I heard someone mention that I was waiting for awhile, and another person yelled that ‘she can keep waiting’ when they are the ones who forgot to put something in my order.

If they were nice about it, I would’ve been happy to wait, but they weren’t. And I had to argue with them just to get...