Tropical Ice Cream & Coffee — Restaurant in Indian Rocks Beach

Visited the other day with my girlfriend. She wanted Ice Cream. Great selection of ice cream and I have visited for the past few years. My allergy-induced asthma that day was acting up and my mask was making it worse (the mask was probably holding in some pollen) I did not have another clean mask. I was in the store without a mask for probably 5 minutes with no issue while my girlfriend picked out what flavor ice cream she wanted. Then a younger woman employee behind the counter told me I needed a mask. I told her I had a medical condition. She scowled as if that was not an acceptable answer and replied “It does not matter you need a mask” I felt very embarrassed and harassed over something that was out of my control. I had my inhaler in my pocket but was too to shy to show her. At no point was I ever offered a mask from this business. I paid for my girlfriends ice cream and left the store. I will never return. Kooky Coconut has great ice cream too and the staff always seems much friendlier. Had I been offered a clean mask, I would have worn it and probably would have been just fine, but the one staff member did not offer that as an option and seemed more interested in scolding me than providing a solution. I understand private property rights and a business's right to require a mask inside of their store. What I do not understand was the rude approach to this, a lack of any exceptions, or an offer of a solution under special...

My friend and I stopped here yesterday for ice cream. My friend is visiting from Hong Kong and we had been enjoying exploring IRB and having a fantastic day until a rude, blonde teenaged employee of this Ice Cream shop thought it would be great customer service to look my Asian, English speaking friend in the eye and said very rudely say, "Ni-Hao" then running away and giggling to another ice cream scooper. I am not usually one to write a review here and I do not want to presume that this teenaged employee made the comment out of anything but perhaps ignorance and immaturity. However this moment made my friend feel really uncomfortable on what was otherwise a really fun day vacationing in Florida. Perhaps the owners of this establishment could use this moment as a teaching lesson to their teenaged staff that no one is better than anyone because of where they are from or what they look like and that basic customer service includes not making racially charged "jokes" or comments towards customers. Notably I did ask the girl why she said the comment and she seemed apologetic and said she was "playing a game" with her other coworker. I did not really buy it- but hopefully she and the rest of her coworkers can use this experience as a learning lesson to not make customers feel uncomfortable or unwelcome with racially charged...

Although the ice cream was ok and there were about 70 flavors, their service was repulsive. I only wanted to try three flavors. When I asked to try the third flavor I wanted, peppermint moose tracks, I was told by a stingy old woman working behind the counter that there is a policy of the customer only being permitted to try two flavors. I then decided that I would still order this flavor in the form of a milkshake despite not having been allowed to try it. As I stated earlier it was ok but not anything special. Interestingly the lady put six scoops of icecream in my milkshake and call my crazy but would it have killed her to just give me half of a teaspoon’s worth of the icecream to try. Overall, she was just a rude, thoroughly disagreeable women who has ruined the rest of my day. Fortunately there was another kinder more pleasant young man covering the rest of our party. He allowed more taste testers and when my grandmother’s black walnut icecream fell off its cone he generously gave her another one free. All and all it was a so so experience and I would not go back. A business should value customer satisfaction over a pennies worth...