Grapes Bistro & Wine Bar — Restaurant in Indian Trail

i started coming to this location when Ken started doing trivia night here. Ken’s trivia night was a nice opportunity to get out of the house and meet with friends. we have been played by his trivia game for a couple years now at a different location and have a group of friends who come. Not everyone is there every time but more times than not, we buy something. Either split a bottle of wine or ive bought food once or twice. They’ve always offered us water glasses to sip on while we play. Tonight our group came in and got a table. all of our waters were filled as we arrived and i bought a pizza (which was extremely over priced by the way. it was very very small. it was about a little over the size of a dollar bill and was over $14. i could not recommend any of their food). at the end of the night when my bill came, everyone else was handed a bill too. Our waitress said “she decided to charge you all for water this time”. we were super confused because i was the only one who had bought something. My partner talked to the manager and she essentially told her that we are costing her money by not buying anything and that this was her business and she’ll charge whatever she wants. she also just said “sorry it’s my rules” and walked away. no where on the menu does it state waters may come with a charge if we don’t purchase anything. we were not told that waters would cost us anything when our cups were filled. they just filled them and charged us. she was also extremely rude and condescending. i understand it can be bad practice to come to an establishment and never buy anything, but we buy things more often than not. we will not be...

Was charged for water— That being all we had. We were not notified by anyone prior to the trivia night about this as water is free literally EVERYWHERE, and they have never charged us or anyone else before at previous trivia nights for the simple necessity of water. We did not ask for the water, it was just presented to us as a usual common courtesy, so we assumed nothing of it. My group and I were only told at the end of the allotted trivia night after only getting a water while we enjoyed our usual trivia. When I addressed it with the manager, she basically told me that this was her place and us being here was costing her money, so she charged us without us knowing. I wanna repeat that none of my group was notified beforehand and we were charged for our water, nobody telling us this would happen. We also had one of our party members who ordered a pizza, so the table was technically a paying group. I’ve never seen this at any other restaurant, especially when hosting a community trivia night. I do understand where she’s coming from when running a business, but giving us a warning (as it was just one night and it was WATER) would’ve been preferable as there was nothing she gave us to do about it. They’ve NEVER charged us before. The waitress was very sweet with me though as it was...

I was hanging out on a chair outside the store and a lady comes outside asking me if I’m gonna order anything. I didn’t go inside to the counter, I was outside just hanging out in my free time...... she told me I needed to leave and sit somewhere else. Though I don’t understand why since I wasn’t disturbing anyone and there was NO SIGN saying your not allowed to sit here if you don’t order. Not to mention, there was NO gate confining that area to Only the grapes wine bistro. Last time I checked this is a community sidewalk with other places right next to Grapes. I work at Papa Johns. If I ever treated possible future customers like that, I would get fired. She came off as rude and unprofessional. I was gonna be a future customer but NOT ANYMORE!!!! 😡 NEVER IN MY LIFE HAVE I EVER BEEN TOLD TO LEAVE FOR SITTING OUTSIDE ENJOYING THE SUN IN PEACE BY ANYONE. Anyways, all the other restaurants at the Sun Valley 14 theater parking lot are beyond awesome and I’ve never had any problems with them!!! I literally recommend everything by the theater excluding this place. All the other places are very professional. I do not recommend this place at all considering my first experience was terrible. ENTER AT YOUR...