I visited Superfood Cafe for the first time ever today, and had a horrible experience. My kids were in a class next door at Painting with a Twist, so I came in here just to get them some snacks. The cashier was super nice and helped me navigate the menu since I was unfamiliar with it. I ordered a fruit bowl with mango, strawberries, kiwi, and blueberries, a small fruit cup of strawberries, and a smoothie. With my tip I spent right at $25 for those 3 items. When the cashier was handing me my food, a man came out from the back (I'm assuming the owner) and starts yelling at me that I cannot purchase a fruit cup with just strawberries! It apparently has to be 2 fruits. Then he accuses me of coming in to rip him off by buying only strawberries when strawberries are at an all time high, and he is losing money from people like me because he only charges $3.99 for a fruit cup. I told him, "The fruit cup was $5.49, but I have never been in here and had no idea. I didn't know it would be an issue to just get strawberries." He then replies, "Well we had to raise the price of the fruit cup because of you people." I am pretty easy to please, but I couldn't believe he would be attacking me, a paying customer who was definitely not trying to rip him off by visiting his restaurant for a few snacks for my kids who were next door painting. He should have addressed this with his cashier, and not been yelling at me about it. I would never ever go back...
Read moreI’ve always enjoyed the food at Superfood Café, but my most recent experience was very disappointing and raises serious concerns. Yesterday at 19:55, I arrived five minutes before closing and was told by the staff that they were shutting down. I respected that and left—only to see another group walk in right after me and get served without hesitation. This felt extremely unfair, especially since I was the only Asian customer and the others, who were white, were welcomed. As someone who also works in customer service, I know that employees represent the entire business. Teenagers may not see the bigger picture, but turning away one customer while serving another damages trust and hurts the café’s reputation. Customers remember when they feel singled out, and they take that experience with them. I did go back in to order (and even tipped), but the way I was treated left me questioning whether to return. Management should seriously consider training their staff on professionalism and inclusivity, because every customer deserves the same respect—especially when the difference between a positive and negative experience can decide if...
Read more👉 The female who was working today (maybe a manager or co-owner) *HAS A TERRIBLE ATTITUDE AND TRIED TO EMBARRASS ME BY TALKING LOUD TO ME AS IF I'M THE REASON WHY THEY MADE MY ACAI BOWL WITHOUT THE GRANOLA AND THE BEE POLLEN!
I have been a patron of this location for MANY YEARS even when it wasn't superfood and I do not appreciate her making it seem as if I'm bothering her by asking for the acai bowl to be remade CORRECTLY because SHE didn't put the granola on it, I had already reminded her SHE forgot to put the bee pollen on top I had to let her know that it wasn't on there. However, this will not be a place that I go to anymore, 🚫 She doesn't need to work with the public at all, She'd rather lose business than simply say I apologize for not getting your order right, and just remake it WITHOUT...
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