Katrina's Mexican Grill — Restaurant in Indian Trail

I usually have no problem eating here. I had placed a pick up order for shredded chicken nachos and a carnitas quesadilla. As I waited at the bar for my food to finish I went ahead and ordered a drink at the bar with my husband. Another couple showed up and hugged the bartender and got their order first which is fine, whatever. After the wait It was $40 for two WATERED down 1800 shots. We added it to our pick up order and decided to tip generously anyway considering we both have worked in restaurants. When we got home with our food, we got thick pieces of chicken with cheese on top of chips and just meat and cheese on a tortilla. I called in and asked to replace JUST the nachos because I usually get a bunch of toppings on my order. I called back and asked if I could replace my food for what I was expecting, considering the menu. They told me “that’s how it always comes and our Google menu isnt correct.” I asked if they could just please replace the meal for what I USUALLY order and they said fine. As I’m waiting for my order back at the restaurant a server called for “Jocelyn” saying that I was here. I expected it to be a manager and no one came out except for a nice gentleman with my replacement who apologized for the inconvenience. I kept waiting for this so called Jocelyn to come to the front and the gentleman said don’t worry about it so I left. Turns out Jocelyn is the bartenders friend who was supposedly trying to scare me with her WEIGHT and tattoos or something because she waited till I left the restaurant to come outside and watch us drive away intimidatingly. It was actually laughable. ANYWAY not eating here ever again. Poor service, everyone is confused on the menu and they don’t put any effort into their food AND water down their liquor....

Katrina’s: A Culinary Odyssey (Into Disappointment)

Look, I wanted to like this place. I really did. But if I had to guess, Katrina’s isn’t aiming for a Michelin star—it’s barely aiming for “edible.”

Let’s start with the enchiladas. Picture this: someone opens a can of generic red sauce, maybe gives it a quick nod of acknowledgment, then slathers it onto corn tortillas that have the texture of wet rubber. The chicken inside? Well, if you’ve ever wondered what poultry would taste like if it was raised in a sensory deprivation tank, here’s your answer.

Then there’s the guacamole salad, which is a bold name for something that seemed to contain neither guacamole nor salad. Was there avocado? If there was, it had long since abandoned its will to live.

We asked for the check. The waiter nodded, walked away, then returned as if experiencing a memory wipe mid-shift. “Oh, you wanted the check?” Yes. Yes, we did. That’s typically how this works.

And then there was the robot. Yes, a fully autonomous food-delivery robot, decked out with sound and advertisements like it was auditioning for a low-budget sci-fi movie. It beeped. It chirped. It brought our food with all the warmth and hospitality of a self-checkout kiosk.

If you want an experience that feels like being fed by a distracted AI that hasn’t quite figured out what humans enjoy eating, Katrina’s is your spot. Otherwise, maybe just make a...

Service is great. Staff is great. Food is blah...It tasted like they only used cilantro and fresh jalapenos to flavor the food. They brought out two small bowls with salsa, one mild and one hot. The hot was not hot. It was the regular salsa with cilantro and fresh jalapenos. We ordered queso and chorizo...if it wasn't for the chorizo, it would have been tasteless. You can get more flavorful queso at the grocery store. Our food came and same thing, blah. Plain yellow rice and plain refried beans. My burrito had overly sweet verde sauce (it looked like pea soup but thinner and lighter) plain white cheese, flavorless ground beef. I think the only thing that gave it any flavor was the jalapeno they put in the pico. My husband got a chicken and cheese dish and when he was done eating he said it was nothing to write home about, same experience, blah...The only reason this place has such a high rating is because there is a sign out front that says free 8 oz queso for a 5 star review. Chandra's (restaurant previously in this bldg) may not have been the best but it was better...