McDonald's — Restaurant in Indiana

First off we took my 2 yr old grandson after promising him for days to take him to the play area since he’s trapped in the house & has been having a hard time lately. First we were met by the maintenance person who had a rude attitude. His daughter who was there the last time and talked to us the entire time and asked us for a meal which we happily obliged bc she was being kind and polite, this time she met us at the door and offered help ordering a peanut butter McFlurry she said they had but we couldn’t find on the menu. Another man with grandchildren in the lobby said the playroom would open in 25 min per what he was told by staff. So to try and wrap this up we sat there for an hour an a half almost stalling waiting for the playground to open which never did bc “they mopped” while my grandson asked about 57 times when will it open gammaw then eventually worked into a crying episode of disappointment & myself ready to cry with him bc I know all of the events leading up to this one simple thing to try and make him feel better turned into a stressful disastrous anger inducing experience. And the playground was only part of the story here. The bathrooms were filthy, I had ordered a sweet tea to go for my home bound demented father I care for only to walk to the drink station and find no tea whatsoever nor an employee in sight to ask if there was some behind the counter or if there was just none at all. Common courtesy would have been to tell me when they brought the order and laid it on the counter that they were out. All of this may seem trivial but I never leave the house bc I take care of my dad and grandson full time. This was the only way I could do something special for little one close enough to home to get home quickly if needed and it was less than desirable to say the least. I am NOT a complainer. I NEVER complain anywhere. I have worked in the food service industry and healthcare my entire life and have much compassion. This is just a prime example of how the small things may be really huge to another person and communication is much appreciated. Telling me all of the things would have been very appreciated. The playground will not open bc we don’t want to clean it again before closing, we are out of sweet tea.. you know.. just tell me. Or move the trash can and let the kids play for a few minutes and whip up a batch of tea. I don’t know, maybe I ask for too much. Maybe it’s menopause. Either way, no more Ellettsville McDonald’s outings happening with me in the mix. Am I wrong for expecting what I asked in the above novel of complaints? Thanks for the therapy session. I think I’m done now. Good...

Ellettsville McDonalds under cover as being in Bloomington because they know they're gonna get bad ratings if you can find them! If I could give a -10 I would! Let me say for one, what good does it do to have 2 lanes open and only one person taking orders in the drive thru...

So, we ordered 2 large meals, nothing special. It took 6 minutes just to pay. The guy behind us pulled out of the line because he already knew what was up! We paid for our meal, pulled up to the next window, (working on 10 or so minutes now) the girl gave us a bag to which I looked and it wasn't ours. She's back in the window looking around like she knew but didn't want to admit there was a mistake. Finally I got her attention and told her, "not mine". Proceeded to tell her what I ordered. She then gives me a different bag and again, "not mine"! By this time I briefly wondered if the people behind me are worrying about the bags of food that have gone from a "clean" environment to a potentially not so clean environment, and if it's maybe their food?

This went on for another 5-6 minutes while they bickered on the inside and I heard the girl say the second bag was mine and again I yelled at them that it wasn't. Now the cook is up at the window and he asks me what I ordered to which I replied with my order again... (One meal was a chicken sandwich, we all know how long it takes for them to make one of those!) I was asked to move up to the next window to wait...

A few minutes later the girl comes up and asks me AGAIN what I had ordered! I'm so mad by now that I'm not entirely sure what I had ordered so my passenger had to relay the order. She said her apologies before heading back. Another 5-6 minutes pass and a young man hands us our meal and is happy to let us know that there was an extra order of fries in the bag for the two of us. And if there was anything else he could do for us? "Yes, we'd like our drinks please!" A couple more minutes pass and finally here come our drinks. The drinks were right, thankfully.

Still irritated that the drinks were the last to get to us, and LIVID that there was no mention of a refund only an "extra order of fries" right then and there because, after eating our LARGE meals we'd probably still be hungry for more. Even a coupon would have been better.

Well Ellettsville McD's, it wasn't fun and I would have been embarrassed to not give the customer their meal and a refund if for no other reason because they spent nearly half an hour in the drive thru! Won't be coming...

The double drive thru lane is what really makes this location in Ellettsville particularly annoying. I prefer the single lane like it was before. I honestly don't know if this way saves time or makes this restaurant any faster. And their food isn't that great either.

Honestly, from my experience it seems to depend on the time of day on how your service is going to be. The early morning service is typically good and weekday daytime service is decent.

The french fries are just so so, regardless of the time of day. In my opinion. It could just be me.

But it seems that this particular location is often slow and inaccurate with your order when using the drive thru, which is what I do most times when I decide to visit here.

Some of the staff are super friendly, especially those who have worked there a while. But there are a few who seem like they could care less about being there. And honestly that is frustrating and shows. Come on management, put those employees in a position doing something that keeps them from interacting with the public. I'm not saying that they should not have a job. Just saying interfacing with people may not be their strong suit.

I cannot speak to the cleanliness of the inside because I mostly use the drive thru. It does have a play area inside for kids.

This location needs to step up it's game. I think they tried with their recent remodel. But fresh paint and a face lift doesn't improve customer service. Take a look at how Chik Fil A runs their drive thru and restaurant. They have that down to a science from what I have seen. And the food is always good too. At least in my opinion. I know this isn't a review for them... Just making...