McDonald's — Restaurant in Indianapolis

Lunch with cousins after watching a Franklin Central H.S. football game this Labor Day Saturday afternoon. I very rarely will eat at a fast food place because of the processing procedures. I prefer fresh fruits & vegetables and find myself scanning menus for the healthiest option(s). This is a great location for a McDonald's by the way.

I did struggle to read the menu on the back wall where more fast food restaurants are shrinking font sizes to include more options to choose from. I asked the polite and kind young teenager if they had any kind of salad with a grilled chicken on it? No. Do you have any kind of chicken wrap? No. I could tell I was starting to get frustrated that healthy menu items from the recent past was no longer available. I settled for backup plan "C" and got the McChicken sandwich and it tasted fresh and perfectly cooked. I'm very particular on what I'm willing to eat at any location but here I would be willing to because they did so good on this visit.

Service was very friendly and personable. Our party all received their orders in a faster than expected manner. One member even ordered a coffee that was brought to our table immediately after we were done with a short prayer and before we took our first bite. Well done thou good and faithful server bringing it fresh and hot none the less. ☕ 👏

Lastly the atmosphere was refreshing. The local culture had "Flashes" splashed here and there but not overwhelming. There is a nice size PlayPlace that children can enjoy while unknowingly burn off lots of energy. Full disclosure, I was tempted and being pulled by an unseen force to crawl down those long yellow and red tunnels. I'm sure the "Hamburglar" is in there somewhere. I want to end this with noting that neither the Photoshop(ed) stock photos uploaded nor the customers submitted photos reflect my personal experience but it was...

After waiting for 10 minutes being first in line to order, then a additional 30 plus minutes of waiting, noting the fact that our order was 257, and they were on order 285, my friend tried to ask about the order, being irritated after waiting for so long for two milkshakes, and with noone behind the counter, my friend stepped 2 feet past the counter to grab the attention of a employee or manager, my friend askes a employee that weve been waiting a lot longer then everybody else, and they start to help us and say theyre going to grab it, the manager with white hair and a beard came up to us, asking if it was my friend behind the counter, and my friend explained kindly and with a smile, the manager rudely tells him to wipe his smile off his face and that he cant be behind the counter because its a “threat”, my friend apologies, and the manager says that we have to leave and that we have to leave, while were standing up we ask if we can get our money back, and the manager threatens to call the cops in front if the entire restaurant and everybody looks at us, we decide it wasn’t worth a argument in front of the other customers and left. Very disappointed with the management on staff at the time, this is the first bad experience ive had at...

This location is horrible especially at night running 800 secs in drive thru. An completly ignoring the front altogether. Its ran by young teens and young adults. Waited on cook to order fries an nuggets for 30 minutes. Just to watch the girl box up old nuggets. Put the fresh ones in the slot. Put a red sticker on it and call it fresh. Same deal with the fries watched it be cooked fresh. Old fries get bagged an then told. These soggy shriveled up luke warm fries. Where fresh when I'm watching everything that's happening. After tasting before I left I knew the stuff was cold. I just left an called just to let the manager know. Since they always COMPLETELY IGNORE THE LOBBYING CUSTOMERS. She assured the cold food was indeed made fresh . Which I agree it was but the fresh stuff was not given to me. It was slotted after I waited all that time for nothing. Avoid this location E Southport Rd. Go to Southport and Emerson it's 10 times better. Also ran by a crew of adult women. That have great customer service skills . Plus the food is always piping hot and fresh . No need to ask for cook to order. Nothing is sitting around waiting on this or that getting...