Thai Thai Cuisine — Restaurant in Indianapolis

Very bad experience. We was in front of the restaurant inside our car at 10:50 waiting for the restaurant to open at 11Am. the waitress come out and unlock the door at 11, so we got out of the car. As soon as she saw us, she lock the door, so we was waiting outside in very cold temp. She notice us outside but she did not open the door again. So we went back inside the car. After 5 mins, she came and unlock the door. So we went out of the car again, and enter the restaurant. She look like have a bad day before the day even started, when we enter, she dont even greet us but just stared until I say table for 4. 2 of us already ate so we only order 2 dish for 2 people. After order she act like we needed to order more like sincr it's 4 people. She look at us and said only 2 dish for 4 people in an angry way. It's ridiculous how the server charge us gratuity for ordering two dish. On the menu, it said that gratuity will be applied for party over 6. But really it's a party of 4 and only 2 of us are eating ordering 2 dishes. I did not look at the check carefully, so I tipped 18% but it's ridiculous how she charge 18%. The waitress look like she dont even want to work. Next time pleass check your check carefully before paying cuz that lady will...

Try it soon if you try it at all. They may not last long. The "no public restroom" hand written sign taped to the front door is no way to start a customer relationship. It does set the accurate tone though. The customer service was poor, which is hard to do in a phone in order. There was only one other party inside the restaurant and they looked restive. The interior looked and smelled pleasant. The food was ready and waiting when arrived even though there was no one to greet me. My wait was brief and not outrageous. The food was well packed and remained hot for the cold ride home. I ordered medium spicy ("hot"). The heat level was perfect for me. For my first visit I ordered a dish I have had many times at different locations for purposes of comparison. The Thai basil with chicken was good but not special. The spring rolls were good but also nothing special. The best I can say for the food is that it...

I want to love this place. I do. It’s in a great “location” with ambience and sentiment.

Location is prime but parking can be tricky. Tonight it wasn’t. But it was also just a couple days after a large storm (snow) and frigid temps that night. So parking was okay. Not to mention the grand opening.

The host and wait staff were attentive but there was no one else when we walked. About four other parties arrived during the our visit.

The do have both hard and soft drinks. The menu is straightforward and easy to choose. For vegans. The options were typical but as per the norm. Thai restaurants do an okay job providing alternatives.

The food was- 6-8 / 10 this time. But I didn’t order anything more than a salad and started. It was good. But not great. I believe this place needs a second chance. So I’m happily going to give it that.

We will see. But in the meanwhile everyone should give...