Taco Bell — Restaurant in Indianola

11-18-21

First time I have had a horrible experience since this location opened. Tried to call the number provided only to receive a message that no VM was set up.

First. I can understand long waits when it's truly busy. 4 cars in drive through and 15 minutes to even get up to order my food (I'm okay waiting and rocking out in my car)

Once I order food the employee who took my order was helpful and concise. After ordering took 10 minutes to get to the window.

Get my drink, No straw, then informed that they were out of chicken for the power Menu Bowl. No problem substitute meat. Wait 5 more minutes to recieve a bag of food. No inquiry of sauces I would like. No straw, no napkins. Asked for hot sauce, but didn't inquire about anything else since I'd already waited so long. Get home, the power bowl was missing more than half of the ingredients. Literally rice, cheese, lettuce and sour cream.

Obviously issues with workflow, inventory,...

I don’t think there’s been one time in the last two years that we have NOT been told to pull around to the front to wait for our food. It is ridiculous. We ordered 3 food items and waited TWENTY FIVE minutes for our food. Mind you there was only 2 cars in front of us. By the time we got our food, there was 7 cars pulled out front waiting for their food. Why does it take so long to make our food???? Our order was also completely incorrect. Missing extra toppings and having things on our food that we requested to remove. No where else in town takes this long while also failing to make our order correct. Just terribly slow service all the time. The doors to dining also always seem to be closed. No idea how corporate has not gotten involved with this...

Ordered online. Got to the restaurant and everything was cool except when I came home with items I didn’t order and was missing something I did order? Told my power bowl was ‘definitely in the bag’ because the cashier remembered putting it in there. Told the only ‘extra’ that was in the bag was a quesadilla? Here’s my pictures of my order VS what I actually received. They gave me a different power bowl when they told me they were out of chicken and rice, WHICH THEY HAD MENTIONED WHEN THEY GAVE ME MY BEANS/RICE. Why wasn’t it mentioned when they ‘definitely put it in the bag’ for my power bowl? Didn’t appreciate being called a liar.

Also didn’t get any spoons/sporks but I don’t...