Service 10/10 Environment 10/10 Food 5/10: The sandwich I received screamed inflation. My meal cost 22.50 for a sandwich, chips and drink. I got the turkey club, and it came with 2 slices of turkey folded in half, on each half, a single bed of lettuce, 2 slices of tomato, and avocado The turkey was so sparce it didn't cover the span of the bread just the middle section. 6 months ago, the same sandwich used to have a minimum of 4 slices of turkey stacked on each half. My mom's ham sandwich also looked similar with 2 slices of ham folded in half and bare minimum veggies. I don't know if this is because we went during a lunch rush, but I was no longer impressed, nor did it feel like a worthy splurge during these tough times. The taste was still great, of course, and the ingredients were fresh, but you don't feel great knowing what you paid for isn't worth what you purchased.
Service was amazing. Both people who took our orders were friendly and welcoming. They had forgotten the cheese on my sandwich, and when I asked for it on the side, it was handed over, no questions asked.
The gentleman who helped us at the dessert bar was so sweet. Unfortunately, the three desserts we chose didn't taste like they looked. For a 2 inch cheesecake bite, 4 inch fruit tart, and 4 inch banana pie tart, it totaled $18. Mind you, their marketing team are geniuses and use one of the oldest tricks in the book, hidden pricing. You see and will saliavte at the appeal of their desserts. However, nothing is priced for you to know just the dessert name/label. So, you give into what you think will be a tasty and worthwhile dessert as you hand over your other arm, after having paid $45 for 2 sandwiches, 2 chips, and 2 drinks. Texture wise, the cheesecake bite didn't have a Graham cracker crust, and it was very gummy. Taste profile wise, the cheesecake flavor was very weak and barely noticeable, while the crust was cakey. Both tarts were on the stale side and whipped cream topping tacky. However, in my experience, most desserts kept refrigerated in an open visible bar, such as in other restaurants, affect the taste and longevity of freshness if they sit for a few days. The baked goodies, sitting on top of the bar, may be a better option to go with because they just hold up better over multiple days, being individually packaged.
I'm going to give them the benefit of the doubt, and in a few months when I'm feening for a turkey sandwich may drop in. For all I know, this may have been an off day with quality control for the sandwiches. I just have to make sure I go on pay day, so no more extremeties will be sacraficed. On the bright side, I've never seen a restaurant have 5 to 6 tea varieties or the amount of chip variety for a sandwich shop. This tea lover was in heaven in...
Read moreI was actually very disappointed after all the hype about this place. Initially, we tried TKB during the "pandemic". We live in Desert Hot Springs, so its not around the corner for us but we were wanting to have a great sandwich which we heard this was "the place" to get great sandwiches. We decided to make the drive. And although the sandwiches we ordered (Trump & Marilyn) had great flavor, our orders were wrong, so we had to take them back to get them corrected. I figured it was just because they were really busy, their register was outside, and it was just a new experience for them in general. Decided to try them again, and once again, had the same problem. Order was wrong had to go back to get it corrected and it took FOREVER this time. Again, gave them the benefit of the doubt because it was still during the pandemic and they were still working from outside. Fast forward to now, their new place, settled in, lots of advertising on social media etc...Decided to drive out because they advertised a "Brooklyn Smoked Pastrami" on Thursdays. Ordered over the phone as we drove from DHS so that my order could be ready by the time we got there and again, took forever. Also we were very specific, on the "add mustard and mayo" and even repeated it twice, yet I didn't get any mustard or mayo. Didnt feel like going back inside because i didn't want to wait forever again...Aside from that, the amount of Pastrami in the actual sandwich looked NOTHING like they advertise it on Instagram. It had about half of the Pastrami shown on their video and website photo! Also, it was so greasy!!! I know they toast the inside with garlic/butter but it was all over the outside and it left my hands so greasy! It was also flavorless. I dont like pickles, so I also asked for no pickles but that's why I wanted the mustard. Without either, it just didn't have flavor. I just couldn't finish it. Usually, my husband devours my leftovers but he couldn't even eat it because it was just soooo greasy! Needless to say, it just wasn't worth the $20 we paid for it plus the $20 in gas just to pick it up. So...
Read moreLoved this place. Loved the food. People complain about the price, but you get what you pay for, and the food is fantastic.
The customer service could be improved a little, as we were not greeted when we came in, nor when we went up to the counter to order. I just got a, "Are you ready?" Don't get me wrong, it was with a smile, but I've worked many customer oriented, restaurant, and hospitality jobs in which all recommended greeting customers and saying, "Good morning" or "Good afternoon" and maybe a, "Welcome" or "How is your day so far?" I also just found out if you're first time customers, they offer you a free dessert. Had they greeted us, they'd have known whether or not they still do this. Well that was just the beginning of the experience, and the cashier was definitely more friendly and struck up conversation. Now to the juicy stuff, pun intended.
The sandwiches were the best! Altogether, we ordered two hangovers, a chicken club, and a trump sandwich. The chicken club was an amazing sandwich which I ordered because it seemed to be one of the healthiest and it didn't disappoint. As soon as I bit into it, I could feel avocado falling out because they skimped on absolutely nothing. Many places will put two small pieces in the front and make it seem like they put a lot. Well I loved this sandwich and it tasted great. Chicken was cooked perfectly, and everything else was fresh. I tried my wife's hangover and immediately regretted my decision to go healthy, as it really was the best bite of a sandwich I've ever had. Spices and everything worked together in perfect harmony. I loved the trump as well and will definitely going back. My wife loved it, and the others eating with us had nothing but great things to say about the sandwiches.
PS, I know the butterfly is supposed to have someone stand in the middle, was just posting for...
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