I visited this place with family last weekend after a recent visit sometime the week before that , I'm a casual customer come in with large crowds up to 15 people when family is in town. Despite in different occasion i have received bad service due to plates coming out 1/2 hour after each , which is annoying half the table is done eating the other half hasn't even been served or updated with their order I can manage to look past it and come again . Walking out the restaurant with a bill of 72 for 2 adults and three kids left a tip for our waitress like we all should ! Food was good like most of the time is ! On my way out the door still within the premises of the restaurant there is a loud stench of bleach let everyone know behind Me watch their step . I place my toddler in his seat we drive 15 minutes to our next destination and the. Notice his Bleached shoes brand new pair of Shoes. I call the store let them Know right away get accused Of lying when clearly it smells like bleach out side! Clearly there's no reason to make that stuff up "supervisor" Saul Gutierrez could not wrap his head around how the shoes were bleached on the canvas part and not sole ! At that point I knew I wouldn't find a resolution there he asked for me to come in the following day so he can accuse me of Lying Some more took him the shoes he took a picture and sent me away with some story his boss is in Tj and busy to call again Thursday I call Thursday same story he hasn't seen his boss to call again Saturday so here we are called and Saul states he will not Take responsibility for his damages ! This place clearly has no kind of customer service illiterate management and a boss who doesn't care about his customers. They have lost a valuable customer over a pair of 42$ toddler sneakers incredible. I suggest when walking in and out this place watch your step if there's would had been shoes of More value we would be in court . Since they clearly aren't willing even apologize for the...
Read moreI've been here many times before for years and never had any problems until today . I was waiting for one hour for two tostadas de ceviche de Cameron. Others who came after me were served their botanas in 10 minutes. When I brought it to my waitress's attention, she checked and found out that my order had been swept under other orders and was forgotten. If I hadn't brought it to their attention I would have still be sitting there. Never once did the waitress check on me or wonder why I hadn't been served and when I asked her what happened she war rude, said she was sorry but didn't offer anything else. I asked for the manager and they said he was on vacation for two weeks. Overall, the waitress didn't care was rude and wasn't...
Read moreThis was my first time at this establishment or at any of them! My mother and I dined together as she visiting from out of town and this place was recommended. My mother had the shrimp empanadas and I had the tostada bowl with carnitas and we both had horchata.
Our server was not very helpful, I think there was a language barrier, but he was not able explain or even speak at all. I'm not sure what was going on with him, he was almost catatonic. After eating I was quite full, food was decent. Soon after I feel queasy, nauseous. I threw up all night, amongst other things! Needless to say I won't ever be returning or recommending. Paying for it...
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