Studio 6 Suites Los Angeles, CA - Los Angeles - LAX — Hotel in Inglewood

My wife and I have been consistent and loyal patrons of the Motel 6 at LAX multiple times a month, for the past three years, frequently staying at this particular location without encountering any significant issues. My wife and I have always adhered to the rules, treated the staff with respect, and even went the extra mile by generously tipping whenever possible. However, my recent experience at this particular establishment has left me deeply disappointed and frustrated.||On a recent visit, we arrived at the motel only to be informed by the front desk clerk, Mentor, that my card had supposedly declined, rendering us unable to secure a room for the night. Despite providing no evidence of this alleged decline and having used the same card for countless previous stays without incident, we were left with no choice but to leave the premises empty-handed. To our astonishment, later that same night, my card was inexplicably charged the full amount for the room we never occupied. This blatant error on their part was the first in a series of disappointments and frustrations we encountered.||Upon contacting the management to address this egregious mistake and seek clarification, we were met with a shocking lack of professionalism and courtesy. Promises of investigation and resolution went unfulfilled, as we waited over a week without any response or acknowledgment of our concerns. When my wife called again to follow up on the matter, the general manager Alan brazenly threatened to withhold assistance if we continued to pursue the issue, a response that left us feeling utterly disrespected and disregarded as valued customers.||After numerous attempts to rectify the situation, we were offered a free night certificate as a token of apology. However, when we attempted to redeem this certificate at the same location where the initial problem occurred, we were informed that it was not valid at that particular establishment. This inconsistency in policy enforcement only added to our frustration and disillusionment with the motel's management.||Furthermore, when we returned to the motel a week later to address this discrepancy in person, I was subjected to further mistreatment and humiliation. Not only was I informed by the front desk clerk, Bashir, that my wife could use the certificate for a free night, but I was explicitly told that I was not allowed to stay there period. This discriminatory and arbitrary decision left me feeling marginalized and ostracized by the staff, a sentiment that was further compounded when security was called to escort me off the premises and informing me that I am prohibited from returning there for an entire year, all without any justifiable explanation. They just told me to contact customer service in the morning. So my wife called first thing the very next morning to demand a reason for me being banned. After being transferred and placed on hold for some time, a lady named Maria explained that I was placed on the DNR (do not rent) list due to items being left behind from a previous stay. My wife asked what visit she was referring to, and what it was that was left behind, but no further explanation could be given, she just told us to contact, the supervisor of customer care||We always make sure to leave our room spotless before we leave and we know for a fact that nothing was ever left behind. Also, even if we had, what is the relevance as to why I was put on the DNR list and ultimately leading to me being escorted off the property?! And why weren't we informed about something being left behind when it happened?!||In conclusion, our experience at Motel 6 has been nothing short of a nightmare. As loyal customers who always followed the rules and treated the staff with kindness, we expected better treatment and resolution to this matter. We can no longer in good conscience recommend this location to fellow travelers and urge others to reconsider their choice of lodging when...

My wife and I have been consistent and loyal patrons of the Motel 6 at LAX multiple times a month, for the past three years, frequently staying at this particular location without encountering any significant issues. My wife and I have always adhered to the rules, treated the staff with respect, and even went the extra mile by generously tipping whenever possible. However, my recent experience at this particular establishment has left me deeply disappointed and frustrated.||On a recent visit, we arrived at the motel only to be informed by the front desk clerk, Mentor, that my card had supposedly declined, rendering us unable to secure a room for the night. Despite providing no evidence of this alleged decline and having used the same card for countless previous stays without incident, we were left with no choice but to leave the premises empty-handed. To our astonishment, later that same night, my card was inexplicably charged the full amount for the room we never occupied. This blatant error on their part was the first in a series of disappointments and frustrations we encountered.||Upon contacting the management to address this egregious mistake and seek clarification, we were met with a shocking lack of professionalism and courtesy. Promises of investigation and resolution went unfulfilled, as we waited over a week without any response or acknowledgment of our concerns. When my wife called again to follow up on the matter, the general manager Alan brazenly threatened to withhold assistance if we continued to pursue the issue, a response that left us feeling utterly disrespected and disregarded as valued customers.||After numerous attempts to rectify the situation, we were offered a free night certificate as a token of apology. However, when we attempted to redeem this certificate at the same location where the initial problem occurred, we were informed that it was not valid at that particular establishment. This inconsistency in policy enforcement only added to our frustration and disillusionment with the motel's management.||Furthermore, when we returned to the motel a week later to address this discrepancy in person, I was subjected to further mistreatment and humiliation. Not only was I informed by the front desk clerk, Bashir, that my wife could use the certificate for a free night, but I was explicitly told that I was not allowed to stay there period. This discriminatory and arbitrary decision left me feeling marginalized and ostracized by the staff, a sentiment that was further compounded when security was called to escort me off the premises and informing me that I am prohibited from returning there for an entire year, all without any justifiable explanation. They just told me to contact customer service in the morning. So my wife called first thing the very next morning to demand a reason for me being banned. After being transferred and placed on hold for some time, a lady named Maria explained that I was placed on the DNR (do not rent) list due to items being left behind from a previous stay. My wife asked what visit she was referring to, and what it was that was left behind, but no further explanation could be given, she just told us to contact, the supervisor of customer care||We always make sure to leave our room spotless before we leave and we know for a fact that nothing was ever left behind. Also, even if we had, what is the relevance as to why I was put on the DNR list and ultimately leading to me being escorted off the property?! And why weren't we informed about something being left behind when it happened?!||In conclusion, our experience at Motel 6 has been nothing short of a nightmare. As loyal customers who always followed the rules and treated the staff with kindness, we expected better treatment and resolution to this matter. We can no longer in good conscience recommend this location to fellow travelers and urge others to reconsider their choice of lodging when...

Myself my daughter an 5 yr old austic grandson stayed on09/12/24-09/13/24 we were given a wrong price after we had proof in our reservation email it wasn't refunded or reduced it said in email room was with full total an any charges wit tax ect but we were told 163 an asked if my handicap placard would allow us to park without paying park fee they said yes no other fees or charges it'd only b 163 but we had to pay 200 for the room 75 for deposit an 20 to park when ur on fixed income that's alot an it says n email yes there's a fridge/freezer 2 burner cook top a microwave coffee maker there was no cook top no coffee supplies for coffee we brought food we couldn't cook he's autistic very picky on what he will eat an I had to go buy fast food my grandson was having surgery the next morning had to b at ucla stine eye surgery center by 645 an an when we got up to get dressed to leave the clothes we sat out were very damp lots of moisture n the room an so we had to go n wet clothes it was cold outside the strong weed smell was so bad an the noise was excessive the entire time so after paying 235 room 75 deposit 20 for parking 330 total it was insane so we had no money to buy food or anything an Instead of staying another nite we couldn't afford to so my 5yr old autistic baby had to b miserable uncomfortable severe pain for the drive home from basically next door to LAX to bakersfield with traffic it took almost 4 n half hrs he needed to lay down an rest had seriously painful surgery but they didn't care it was awful so he was crying n tears were fully blood I was so angry it made it worse it...