McDonald's — Restaurant in Inglewood

I placed a mobile order via the app and selected to be served my food at curbside pickup spot #2 at 5:52 PM. I told the app I had arrived and it charged me while I began waiting. 20 minutes later still no one had come outside to deliver my food, so I attempted to go inside and speak with someone about my order. However, the doors were locked and no patrons were being allowed inside.

There was a separate 15-20 minute line waiting to get through the drive-thru, so of course I'm not trying to wait through that when I've already waited 20 minutes for my "fast" food. I tried calling the number for this McDonald's 5 times, and every single time no one answered and it went to a voicemail that stated the inbox was full.

While I type this, two more separate sets of customers left without being served after trying to gain entrance to the inside, and a third customer who apparently received a wrong order from the drive-thru was also rejected from entering to get her order corrected.

Now I have to waste more time contacting my credit card company to refute the charge McDonald's assessed without serving me any food.

Edit: I decided to call one last time before leaving and someone answered, apologized and said they were understaffed, but would remake my order and get it out to me ASAP. And he did, I had it in hand about 3 minutes later. I was about to leave very frustrated, but because an employee made it right in the end I an upgrading my rating from 1-star to 3-stars.

It is my opinion that the owner of their McDonald's should pay their staff more, and hire more people, and then they wouldn't have the...

WORST MCDONALD'S EVER!! Went to the drive-thru to get unsweetened iced tea. Waited in line 15 minutes only to find out when I got to the speaker that they don't have any unsweetened iced tea.  To which I said :now what cuz I'm already in the middle of the line" and they said sorry we can't help you. So I wait longer for the all the cars in front of me to go through and I get to the window and I said you don't have unsweetened iced tea? And they said no we don't right now and I said well then could I get a ice water instead and they said okay but we have to charge you and I said no that's not fair you guys don't have what I want you should give me the water for free and they refused. They wanted to give me a 2 oz courtesy cup of water. So I asked to speak to the manager (Luis) who I spoke to and he said they he could not give me a large water for free that he would have to charge me. I said no you're the manager you're the one who has the power to decide if you want to give me the water for free, you could give it to me for free if you wanted to and he said yes but I'm not going to do that and I said but you could do that and he said yes but I'm not going to do that. So basically he refused to give me a free water even though they didn't have what I specifically came there for and they made me wait all that time in line. So yeah, worst...

The worst managed location I've ever been to. On this very day 4/30/22 during the 1100 hour. Disappointing. No consideration of customers. No smiles, cashier greeting like customer like they homies while smacking on gum.

To the owner: please take time and go out your way if you need to and get change. The coin shortage hasn't closed the banks down. Find a way to be more accommodating to your customers. If you can't get change. Get a technician who can work on your POS to improve it so it can save orders when people have to walk across the street to get change because you don't have any change. So now the line inside has 8 hungry people with things to do, appointments to get to. Take time to research how to improve the quality of working during rush hours. If employees are too stressed out to perform properly during the rush times, learn what their struggles are so that you can create a plan and train your managers to excel at high quality performance during rush hours. So once they perfect that, your employees will be able to perfect their training when it's their turn. I wonder how much increase in revenue you'll have with...