Whataburger — Restaurant in Ingram

I have had it with this location.... I come here ones a week... I gave them a good review in the passed. But after being let down time and time agin I have had it. To night was the last straw.

I order the sweet and spicy bacon burger last Friday hardly any souce. That’s being nice there was zero souce on my sweet and spicy burger.my wife did not even eat the burger she was mad!

To day was Monday night I get off of work around 9:30 my wife wants a burger so I go pick one up. Same burger sweet and spicy bacon burger and guess what!! One yes one peces of bacon ! Is this a joke ? Not only that it took them 15 minuets to even give me my burger ( I was in drive threw they made me pull up and park wile they took out 3 cars...) Things have just been getting worst When i order the #1 I get extra raw onions and pickles on the side. (If you say on the burger they give you about 2 extra pices of onion and one more pickle) Whitch to me and everyone else should mean I want them in my burger and extra of both on the side for me to add on my else. When ever I ask for this I also tell them “I want them on the burger and extra of both on the side” I also tell them plz go and tell them. Why because since there is not a button on the screen they can’t figure this out. Even with all that I get home 80% of the time and there is of course no onions or pickles on my burger... I get off work 9-9:30 I get there order my food drive home.. by the time I get home there close ..

I work at a restaurant I know how hard it is to be 20 tickets deep. The number one thing they tell us is READ THE TICKETS!!!

It’s not like they never get this order info there ones a week some times more. The girls know me by name since I use my Whataburger app all the time. And I order one of 2 things. I mean what do I have to do to get what I...

This Ingram location is going to lose business. The gal working the drive thru window, "Keely"...major attitude! She's young, but no excuse for rudeness. I waited 10 mins for doneone to come on the intercom & take my order. I finally drove up to the window and Keely had an attitude from the moment she opened the window. I asked if the drive thru intercom was working and she replied that it was. I rebuttaled that no one ever came on to take my order. So, I drove up to the window. She/Keely replied, well we are real busy! I just said ok snd asked to place my order. Twice while taking my order, she cut me off and shut the window during mid-sentance. I let it slide and finished giving her my order. She messed up reading back the order, so I corrected her. That ticked her off and she shut the window on me a 3rd time. Finally, got my order placed and she told me to pull up and they'd bring it out to me. Sigh...this same sour gal brings my order out and hands both bags to me and hurries back inside. My drinks were spilled over in the carrier. I spoke to Amerie...another young employee manager. I told her about Keely's rude attitude and she kinda sighed and attempted to act like she would talk to her. Got home with my order's annnd...my burger wss totally messed up. I asked for #8 mayo & lettice only...got it all the way with mustard, mayo, the works...onions, I despise onions!! I called again and told the manager that Keely messed up my order. I explained that I don't want a refund or another meal...just talk to the young gal and let her know that being rude is...

I stopped here on my way home and had the best experience!! Yes my food was good and all, but it was the workers who made it great. I had to quickly grab something to eat before work at 2pm and had spent the whole morning with my dog at the vet- we found out she has a tumor and may not live much longer. I was devastated. Truly devastated. The sweetest woman worked the drive thru here and saw my dog in the backseat and asked if she could see her better. I rolled the window down and the lady was gushing over my sweet dog! She called over her coworkers to come see my dog, who all gushed over her too, and then she asked if she could give her a piece of bacon! I was so surprised and heart warmed at how kind everyone was and Sierra (my dog) was thrilled to have some bacon of course! I’ve never had an experience like this at a drive thru before. They had no idea what I was going through and this little experience left me feeling so grateful to be a part of this community. There’s still some good people left y’all ❤️ I wish I had gotten their names, but either...