D.P. Dough — Restaurant in Iowa City

GOOGLE REVIEW FROM HELL. HELL NO. This is probably the worst restaurant in the entire Iowa City area. I ordered 3 simple calzones at 9:45. This was no problem, great. At 10:20 I get a phone call from one of their drivers saying that, "Grand Ave. is currently closed, we can't deliver to your area right now but we will be there as soon as possible." Okay, so that means probably 30 extra minutes max, right? WRONG. TWO HOURS LATER I AM STILL WAITING FOR MY CALZONES, NOTE: I DO NOT LIVE RIGHT NEXT TO GRAND AVE AND THERE ARE OBVIOUS WAYS AROUND THIS PROBLEM. It is now midnight, no calzones. I called one more time, "Hi, I ordered around 9:45 and I was wondering where they are?" "Oh, umm.. what's your name?" "*" "Oh, here it is. Okay um would you like us to remake them?" "Yeah thats fine." I was very angry at this point because if I had called, they would not h'ave even brought the food!! It is now one oclock. 1 IN THE MORNING. No food. I call again. "Hello. I ordered almost 4 hours ago and I still dont have my food." "Yeah were starting that order now." NOW?!?!?! Are you kidding me.

The story ends with them bringing my friends and I 3 cold calzones at 1:45AM after ordering them 4 hours ahead of time. No price discount, no freebies. Nothing. Worst customer service I've ever had. VERY...

UPDATED: Spoke with the owner of the franchise and it sounds like the corporate world is trying to be like the govt and control everything, they have minimal drivers available the time of day I order, and really with the labor cost and 3rd party options who can blame them. I'll be ordering again as I have found a new favorite in the hawk zone (it's amazing) but I'll definitely be doing pickup from now on to help cut out the middle man who doesn't carr about the end consumer.

Set up delivery for my break time, only to get a call 25 minutes earlier telling me they had set my food down in the lobby, it's 50° outside. Needless to say by the time I got to break 25 minutes later the food was cold. Terrible service, used to love this place and order once or twice a week, as of late though it has...

Really rude cashier, judges people’s orders. Ordered the garlic parm stix and he said “why? No mozzarella?” Also ordered the bbq chicken zone without bacon and he said “no substitutions. Are you muslim? You’re definitely catholic. ” uh what? Then stood waiting for my pizza and he asked me to move to sweep even though they don’t close for over an hour…. I’ve worked in food service for years. If you wanna close early advertise it… also if you wanna fight just say that. Also asked us to move to mop an hour before close. Interesting. All the other workers seemed nice-fire that one. Don’t wanna order from an incel again...