Bruegger's Bagels — Restaurant in Irvine

Update: two months later and it seems worse than before. I watched five employees mill around in circles instead of helping the 15+ person line. One individual behind the counter helping, if you can call rudely shouting and rushing customers through their order helping. I sure am glad a new bagel place is opening nearby. Gone several times to this location and had decent experiences with good food, even though it's always busy.

For the first time I went in and it was almost empty, how neat. My SO and I get in line, and the older man helping us is acting like he's in a massive rush, ignores a majority of our order forcing us to repeat multiple times, then after paying he runs up asking if I want to be rung up again for the food he forgot to give in his rush to get me out of the empty store? That was pretty rude behavior across the board. Maybe slow down, listen, get the order right, and get the customer their food correctly. It's empty, there really is...

The food was great. However, it was a scam. I ordered every food item straight from the menu, nothing custom. One item was egg and cheese bagel $5.99. But, my receipt shows a “complicated custom” item charging me more ($7.19). It was not a human error. Obviously, I was charged more on purpose.

I told the manager, cashier, and the lady who made my food. First, they tried to take away my original receipt and I told them I wanted it back.

They would not give me a refund. I wanted to teach them a lesson and attempted three times to ask my money back. They then printed a “correct” receipt, wrote down $1.51, and told me I will receive a credit.

5 days later, I checked my credit card account. There was no credits from Brueggers.

It was a scam, a crime. Worsely, the manager “allowed” it and didn’t not feel ashamed to correct it.

Poor folks. They did such things like this...

The bagels were okay, but a bit on the dry side—definitely could’ve used more sauce. What really threw me off, though, was the orange juice. Minute Maid poured into a plastic cup to look “fresh”? Really? If I’d picked up the order myself, I would’ve spotted it right away, but I guess the sticker presentation is meant to fool you.

Here’s the kicker: the ingredients on your so-called “orange juice” literally read Water, Minute Maid!!!!!!Orange Juice from Concentrate. That’s it. No mystery, no freshness—just concentrate in disguise.

If you’re going to advertise great bagels, the least you can do is serve actual fresh orange juice. It’s the simplest ingredient in the world: oranges. And last I checked, we’re in California—fresh oranges aren’t exactly...