BEWARE January 2025 Review - Important Safety Information
Our group purchased 4 races for $255 but had an incident after 1. During our visit, a phone was damaged while following all posted safety guidelines and staff instructions. When reported to the front desk, the staff member indicated this was a common occurrence, stating it "happens all the time.”
Upon requesting management assistance, I was unable to obtain: The manager's full name for documentation A working contact number for follow-up (it errored out when I tried to call the number they gave) Any refund for the $255 that we paid Any resolution for the damaged property
What concerns me most is the staff's casual acknowledgment that phone damage is a frequent occurrence, yet there appear to be no preventive measures or clear procedures for handling such incidents.
For transparency: We followed all safety protocols, maintained professional communication throughout, and simply seek appropriate resolution. I would appreciate the business owner or management contacting me to address these safety and customer service concerns.
Documentation of the incident, including date, time, and damage, has...
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