Subway — Restaurant in Irvine

In about 15 years of going to Subway this has to be the most memorable experience. This happened on 6-3-23 at 10:05 AM. I mobile ordered a 6” subway for my wife at home. I come in and let them know that I mobile ordered and I sat down to wait 5 minutes for them to finish making the sandwich. When my subway was ready I noticed that it was a foot long sandwich and I asked if the young lady was sure that’s my order since I had ordered a 6” and this seemed to be a foot long. She looked at the bag and then asked me to hold on. She then took it back to where they prepare the sandwiches and I asked her “you’re not gonna take half of the sandwich out now are you?” And she just said “yes” with a dead robot looking expression. She seriously opened the wrapped sandwich back up and took half of the custom sandwich out to throw it away, wrapped my half bag up and handed it to me. Had I not been late to a appointment she would have gotten a verbal lesson from me. I was actually laughing when I walked out because it trumps anything I’ve ever experienced personally while at Subway or any food establishment. Any other subway would have said “our mistake, you can keep it”, but not his lady. She thinks it’s better off in the trash. You have to know that during my short stay, my entire interaction with her, from not saying hi, to barely acknowledging that I had an online order and I’ll be waiting inside, to not clearly letting me know my sandwich was ready, was all solid F’s. Someone like that does not belong in customer service unless under strict supervision or better training. I’ve worked in customer service most of my life and couldn’t imagine being where I am today with that kind of “I don’t give a **” attitude. If you’re a manager, your staff needs training. Definitely won’t be back to this Subway at Woodbury Town Center. Plenty of other...

I just had a terrible experience at this subway. Due to certain dietary restrictions, I am able to eat protein only. In the past, I have eaten at many Subways where I ordered tuna in a cup without the bread or dressing and the staff of other restaurants has always been courteous. When I went into this Subway, the staff and supervisor both informed me they were not allowed to sell "protein only" to customers. When I told them I could only eat the protein they informed me they could sell me a scoop of tuna but only at the full 6" sandwich price.

I have never written a negative review before this, but I was so blown away at the unwillingness to sell to a customer I felt the owner should reconsider that many people may have dietary restrictions that requires them to not include certain ingredients the store would like to sell in order for them to make the most money off the customer.

Needless to say, I will not return to...

I normally like subway, but today a lady named Sylvia had a huge attitude and wouldn’t give me a refund for the food. Let me explain, I told her I wanted “double meat” and gave me 2 slices of salami and not only charged for x1 salami but x2 when I confronted her she told me didn’t order in the way I was supposed to. When i specifically said I wanted double and paid for it. there was another man with a beard who also supported her and said that “he doesn’t read minds” in argument to me. I was nothing but nice and I just wanted to get a salad didn’t need the attitude. I got charged double for 2 tiny slices of avocado. What the heck? They took advantage of me because I’m a minor. Very disappointed. They continued to argue with me as i was defending myself. Then she threw the receipt at me as i left. She did...