BYRN Western Grill — Restaurant in Irving

This little place, located inside a hotel across the street from mine, saved my trip. The food, if a little pricey, was worth it. The menu is well varied and health-friendly. The entire staff (hostess aside) were friendly and upbeat. It's also a beautifully lit and furnished space, which my bougie soul enjoys.

The only issue I ran into was that the staff appeared to lack proper training. Menu knowledge was minimal, but a language barrier played some part in that. I was at one point accused of not paying after signing a slip, which was very confusing for me (turns out they had taken the check before I put a card there, assumed I was staying at that hotel, charged it to a non existent room, and printed it out for me as paid, all without running a card). It's ok, we got it worked out. Overall, I loved this place, and would highly recommend the chicken...

It may have been fine if I had gone down to the restaurant. But I am a current hotel guest and apparently this restaurant handles the room service and this room service breakfast it is horrible - cold, horribly presented, take out containers and plastic cutlery instead of real plates and real silverware etc. etc. - AND despite calling them and telling them I was unhappy about this and I didn't get my coffee I ordered I Still I never did get the coffee. I had walk down to Starbucks and go get some coffee....

This was my first time back at the Westin since before COVID. I had heard the hotel was also damaged by the ice storm this past year. The hotel looked fine but the restaurant and bar areas were much less crowded than the pre COVID days. The menu has changed from what I recalled. I had the Caesar salad with grilled salmon - the salmon was cooked nicely (medium) but the salad was under whelming. The staff were friendly but not...