Domino's Pizza — Restaurant in Irving

If I could give 0 stars I would, this the 2nd time I’ve had an issue with this location, whether it’s how long the delivery takes or my order being messed up! Tonight, I had guest in town, I ordered 2 separate pizzas different crust different toppings.. it took 40+ mins to deliver my order and I literally stay down the street . Then I get the delivery it’s 2 of the same exact pizza same topping with different crust.. I immediately call the store to tell them about the mess up and I get some manager Camren on the phone telling me it’s an issue with the printer or whatever so they messed up my order even thought he was able to pull up my exact order on the computer .. he then says well I’ll remake your pizzas and have them delivered. I say okay cool no issues, remind you my original order was placed at 5:20pm August 16th, it’s 6:06 when where talking . I said okay so what do I do with these wrong pizzas, at first he says “keep them” then he turns around and says on 2nd thought we have to take them back so it can be accounted for at the end of the night and I have to take pictures of them so it won’t count out of my bonus ect.. which is weird I’ve never heard of that before when I know yall are just gonna throw them away . So then I wait 5 mins and call back and Sean answers and im asking for the manager, he puts me on hold for like 3 mins and comes back and takes my name and number down and says the manager will call me back , so I ask him could I ask a question real quick and he goes “Well you have to be really quick because we’re extremely busy” which I felt was rude as crap especially when I just spent almost $40 on a messed up order, so i reiterate what Camren told me and ask him he literally says he doesn’t know how things are ran up there so he’ll have the manager call me back . Then 5 mins later Camren calls back saying he’s the manager and I try to ask him about the pizzas bc at this point everybody’s starving .. he says “yes didn’t we just speak on the phone, I told you they are making a new order for you now and if you touch them you won’t get your credit but if you want your credit then I need the pizzas back” which is ridiculous! So now I have hungry company with 2 pizzas that can’t be eaten, but because I didn’t want to get Camren in trouble, I don’t touch the pizza I just leave them and wait for my new order. It’s 6:54 I call , someone answers and immediately puts me on hold for 4mins, I then ask one of my guest to drive me to the location so I can see what’s taking soo long, so I take the pizzas and go 5 mins down the road to the location. I go in put pizzas on counter and Camren helping someone else so when he finally gets to me . It’s 7:05, I’m frustrated and my voice is extremely hoarse from allergies and I’m telling him I’ve been waiting on my order and I’m trying to get an eta because no one is answering . He then tells ask them if the order for the delivery was taken out of the oven? He goes right back there to get them and brings them to me .. so literally I’ve been waiting on a delivery for an hour that was never gonna come ! I think that’s extremely unprofessional and bad customer service all around ! Camren said I could get a $20 credit but I honestly felt I should’ve got it free or something better than that I’m not satisfied and my pizza taste like it’s literally been sitting which it was before I got there! This locations definitely needs to get it together judging by the reviews because one again I place my original order at 5:20 for delivery why is it after 7pm and I had to go get my pizzas I specifically ordered for delivery ? I’m soo disappointed!!

Update, gave them another chance even gave tip and I received my pizza looking like shit ! SMH I give up , added pic of pizza I just...

I have NEVER been treated so disrespectfully by a delivery service in my life!

*Another Manager, Miranda, gave me a follow-up phone call to address my complaint first thing this morning and was extremely understanding and apologetic for my experience. She explained that there would be an inquiry into the event and the Manager in question, and that if there was *anything should could do to rectify the situation she would do what I asked. Sadly, the distaste is so strong in my mouth right now, I don't think I'll ever touch a slice of Domino's pizza again in my life - but I do appreciate the gesture and am frankly impressed by the promptness and courtesy of her response. I will not be removing this review, because people deserve to know about this and make their decisions about where they provide their business in the future.

Followup: I was under the impression that my pizza was on it's way, so when I called at 2:55am imagine my surprise when the Manager said he hadn't sent it out - that he didn't under stand how :you people can get so upset over a stupid pizza" (I don't know, I've been bedridden and unable to eat for days due to illness, not that it's your business!) and was "Not surprised I was single" !! EXCUSE ME?

This location needs to just shut down, and I hope this man never finds work again.

Lord knows I'd rather be single than be a dimwitted middle-aged manager of a floundering pizza delivery business that can't even do my job right. But, hey, to each his own.

Original Post: I don't usually order from Domino's, but it was 12:30 and due to circumstances out of my control, I did was not able to have dinner. I was so relieved to see that they ordered until late night.

I called and placed my order with no trouble, and the clerk was kind enough to inform me that "due to crime in the area, I would need to meet the delivery man at the front gate". Fine - Fair notice! I got my keys and card out and waited for the call!

At 2am, I finally called to see what had happened to my pizza! The manager (mind you) answers the phone and says "We're closed". I explained that I never received the call for me pizza.

He says "The delivery man came to your door and a man answered and said he didn't order any pizza". Let's be clear - I LIVE ALONE! Unless the ghost of Christmas past is answering my door for me - They screwed up.

So here I am, at 2:20 am - after one of the worst days of my life and ALL I wanted was some stupid pizza. And YES the manager said he would deliver my order for free now.

But what do you think the changes are that the ENTIRE Domino's staff has spit and rubbed their pubic hair on my pizza Just because THEY screwed up.

They can deliver it for free all they want - I will not...

I've been here three months, and this "was" one of my favorite spots to order pizza from. Yesterday(3-2-2022) I ordered on-line and I paid at the store. I got there and the guy on the register stated that they could not take a $50 dollar bill from me because they didn't have the change to cover it. Mind you, they have a makeshift sign stating that they do not accept $100 bills. I will also add, my pizza's cost was $22 and change. Now, what establishment doesn't have $27 dollars after breaking a $50??? I politely reminded the gentleman that I have bought pizza online from here many times, paying with my credit card, but today, I'm paying with cash. The manager got involved and suggested that I should go to 7/11 and buy something, then return and purchase their pizza! "Comical right??" Not wanting to jump to conclusions as to why they wouldn't honor my cash like they honor my credit card, I insisted that the problem was solely theirs and I'm not going to go spend my hard earned money somewhere else in order to come back and purchase their pizza. And since they don't have a real policy on not accepting my $50, they need to figure it out! Long story short, the guy working the register, took money out of his pocket to cover the change that the manager claimed they didn't have. Unbelievable!! Other than that, "my" orders are always fresh and on time, but whatever they have going on with the "big bills" thing, needs to be on an official policy letter and not scribbled with a...