Domino's Pizza — Restaurant in Irving

If I could give a 0 I would. So I wanna start off by saying I have ordered from this location a few times since moving back to Irving, but tonight, oh god was it the most horrible customer service I have ever received in my whole life. Let’s start at the beginning now. I placed my order around 9:47pm on the mobile app and it said it would only take 27 minutes. I was constantly checking the tracker til I noticed I made a mistake and the order wasn’t on the way yet; I had an old number on my profile, so they didn’t have my updated number.

I called the store @ 10:14pm, I spoke to the “manager” is what she claimed, and she assured me the driver would knock on my door, so of course, I rest assured, and another 27 minutes go by. At this time it’s 10:41pm, so I decided to call the store again. At this point they tell me that the driver brought my order back and that someone that wasn’t even apart of my household told him that they never ordered pizza, yet it was already paid for. Never once was my door knocked on which I confirmed with my neighbor, the lady on the phone was really rude with me when I was only swearing about the fact it had been a hour without receiving food and I was being told it was brought back. At this point I was beyond upset, I said I would call corporate and not to worry about it.

I then decided to drive up there being it was only 2 miles down the road and I confronted the situation head on. I walked in the store probably around 10:50pm and asked for a manager and the lady at the front said she was the manager; I do want to state this is the same lady I spoke too on the phone. She lied to me about talking to me on the phone and then proceeded to get the driver involved. I asked the driver to his face if he knocked on my door and he said yes!!!!! That was a complete lie, but it gets even worse. At this point I ask them what are we going to do about this to make it right, and I pretty much had to tell them, either remake my food FRESH, or give me a refund, they gave me a refund without asking me what I would like to do and then proceeded to tell me that I said I wanted a refund. I then argued with all three of them telling them what I said multiple times and they handed me a refund receipt and told me that was my food. I looked at them and told them it wasn’t and at this point I told them I needed my food for the fact I had to come up there, and they basically told me they were refusing me service. At this point I questioned back to them saying yall are refusing me service? They replied yes, I told them I needed my food, again, and at this point they said so now you’re trespassing and refusing to leave, and I replied back stating what you’re going to call the cops on me, they said yes if I didn’t leave and pretty much proceeded to call me BROKE BECAUSE I WAS CRYING OVER $40. It’s not about “crying”, it’s about principle, and the fact I left that establishment without it being made right is what irks me. Please review the cameras on the incident that happened on July 6th, 2025 @ 10:50pm-11pm. This is the most unprofessional establishment of DOMINOS I have ever dealt with after tonight I really hope I can be directly reached out too by that ladies higher up because this situation needs to be resolved. This most inhumane thing you can call a person just trying to eat!!!!!! I will be calling in the morning because at this point I almost want to press civil action for the treatment I received. I am a paying customer; this isn’t RIGHT!!!

Update: Will updated once fully resolved, so far I have been refunded and credited, but the employees actions were uncalled for, I will continue to order dominos but not this location until different...

The general manager is absolutely rude and very unprofessional. i’ve called in for the second time with the same issue. I went in store for a carryout order and the next day was charged extra money. The first time it was only $4 dollars. This time it was $10 which is absolutely insane. I didn’t add a tip or anything why should I have to if I’m picking up my own order so I called in and spoke with her she said she was unsure and it had to have been the manager the night before being careless and just charging Everybody. I began to get upset and told her that is some fraudulent things that are going on at that store, I’ve been to multiple pizza places and never had an issue like this before. She said she was unsure. I could understand it happening one time but twice is a little insane. I wonder how many other people that they’re taking money from and nobody’s paying attention. That’s absolutely insane and terrible that they’re stealing money from their customers and the general manager was there yesterday when she handed me my order. We were on the phone for almost 30 minutes before she was able to resolve my problem and refund me back my $10. It’s not just the money. It’s the fact that they take it upon themselves. And think it’s OK to steal from their customers. I know I’m not the only one it’s happening to Just nobody’s paying attention and they’re getting away with it That’s what sad and when I asked for her name after she refunded the money, she hung up on me. I began to call back several times they answered and kept hanging up the phone, obviously trying to cover it up and doesn’t want anybody to know what’s going on if I was you guys I would definitely check my bank statements. It just doesn’t make sense. I understand if I was placing an order for delivery, but I didn’t. I went inside to pick up my own order, there should be no reason why you’re being charged extra money. Everyone be careful this general manager here very unprofessional so sad. I will never come to this Domino’s again. attached to photos just to show...

I used to be a big dominos fan when I was a kid, but only bcuz my dad was a delivery driver there and I got to help him throw out the dominos cups with the coupons in them on there weekends.....and the pizza wasn't too bad either! Lol! But actually now I can really say that Dominos has become my favorite pizza place and especially this location bcuz they are always super friendly, very eager to please, and always helping to get my order out to m as fast as they can. I go here so much, they know me by name and so therefore they know exactly how I like my pizza made everytime! (Even the little extras like adding extra garlic to the crust) So I guess my dad would be happy to know that I finally did come around to his side of the pizza. Domino's Pizza that is! 😉

Update: 6/2022- still making really awesome pizza! still the preferred pizza place for my family! (the adults anyway, the kids are still....well....kids....and therefore still stuck on the cheese pizza with no toppings pretty much....almost graduated to pepperoni but not quite yet so they.prefer Little Caesars bcuz even tho Little Ceasars went up on their $5 dollar hot n ready pizzas first to $5.55 and now to like $6.19 those are still a better bargain than paying $7.99 for large 3 topping at Dominos bcuz they only like cheese so what toppings do I get? Well...the pizza already comes made with cheese and for my 1st topping Ill take cheese....and for my 2nd topping.. cheese....and for my 3rd and fin topping......? U guessed it.....cheese! 🙄 over doing it a bit on the cheese ya think? so ya but Dominos is still churning out great pizzas one after another! Now what are you waiting for? I know Ive made you hungry bu now so why are you still reading? you should have already ordered ur dominos pizza and be on the way to get it or having it already delivered! Hope your pizza is as...