Marco's Pizza — Restaurant in Irving

I had been seeing commercials for a long time (years) and I finally found a location in Irving. I went online and placed my order. I chose curbside from the option on the website and input my vehicle info. I drive to the store and clicked “I’m here” waited and waited and waited finally going into the store to be told my pizza had been ready for all of that time but they don’t do that anymore. I was handed a cold, old pizza and told it was my problem. I went home and tried to contact Marcos and that is almost impossible. The receipt has my name, number, curbside and the vehicle description. They could have at minimum called the number to inform me that isn’t an option although it was definitely an option Marcos website gave me and Dominos still offers it so I had no idea it was a “COVID” thing like the counter help informed me. Bad service makes your food taste bad even if it was hot and fresh. Sadly it was NOT. First time and possibly the last since it’s my fault they offer a service they don’t fulfill. I am getting nowhere with the store and this store is not on the map to choose address to complain higher 4070 N Belt Line Rd, Irving, TX 75038 How to I get anywhere when it’s not on the drop down location? Fed up. Hazmom at att dot com you look me up and contact me. *mad...

So we order pizza on the phone . I guess the kid who took the phone call was hard of hearing or just don't know how to do his job. Anyways we order a large pizza and we wanted pepperoni and cheese with jalapeños on one side of the pizza . Then we order wings to go with it. Tell me why this guy keep saying you want white sauce of the other side . We said no dude easy sauce on the pizza . Then we had to call again to make sure he took the order right which he seemed very confused. So we get to the place and they didn't have change . The other guy was robbing his face and grabbing wings to cook . Omg to this point I just wanted a refund . We get home and guess what our damn pizza only has jalapeños on one side. That dude didn't hear anything we said about how we wanted our pizza . We called and he was supposed to take our name and have the manager call and guess what he never did !! Go figure . I will just drive to Coppell where service is better and...

Got a coupon code from my apartment complex and was not let down by the service or quality.

Ordered online. When I got to the store the one employee at the front seemed busy, but still have me a greeting and kindly asked me to wait.

Once he got to me, my pizza was ready to go and I was on my way no problem.

When I got home, I opened it up and was shocked by how the pizza looked... In a good way. Whoever is working here knows how to please and all I have to say is customers like me appreciate the "no skimping" additude.

Aside from the quantity, the taste was good too. The toppings were properly crisp, and the bottom was about as cooked as you're ganna get with this amount of...