Northgate Hills Shopping Center — Local services in Irving

It's 107 degrees outside. We walk in, and there are no shopping carts. Customers are walking back out to get a shopping cart from the parking lot, I walk the perimeter of the store and find 6 carts being used by vendors to replenish stock, 3 being used by the store employees for Trash as they stock, 2 shopping carts being used to change out displays, 2 more shopping carts used to carry totes around while stocking, and I shopping cart being used for reset, one, one shopping cart used for trash in the Deli, that's 16 shopping carts, the Asst, Store manager explains they only have 40 baskets total, and this does not include however many are in the back filled with display stuff, it's 2 pm and they have no baskets, 60 shopping carts parked off to the side needing repairs, How can you get sales with no bascarts, Managers sit in the office all day, not walking the perimeter, not running the business. This stores operation is the result of the store manager performance. If you can't see the urgency of getting more shopping carts in to maintain and build sales, then you're in the wrong business, and yes, there is a budget for cart retrieval,and cart loss due to theft and damage as well, but you have to keep those carts in use for the...

So while I was back in Irving helping out a friend I visited the Kroger in this shopping strip. So the good points is that everyone here was very helpful and friendly. The store is clean and well stocked and I love that they have a wide variety of sushi as well. The only thing I didn't like is the layout of the store if a person needed to access the coinstar machine to have money for groceries it's technically at the exit, and I think that they should do better cross product selling in the isles. And lastly when I was there the young man at the customer service desk was helping a man in front of me and there was a gentleman behind me and the man he was helping was doing things and requesting the same answers over and over again causing a long wait but that being said the young man should have at least acknowledged the customers waiting in line and not being on his phone while waiting for the man to...

I went to Kroger. This place needs more Handicap Parking. They need to change the Senior or Special Needs Signs into Handicap ones. No one EVER uses those in the right way anyway. This place is so ridiculously busy, they need to have their security checking on the handicap spots that are there to make sure people who are using them have placards or a license plate. So tired of seeing people just sitting there waiting on someone to run in and get stuff and take...