Pizza King of Irving — Restaurant in Irving

We usually love to get our thin crust Pizza King at least twice a week, but after we had more than one occasion, ran into some terrible customer service I figured it'd be necessary to help others avoid the whole terrible customer service experience that weve now dealt with, 3 times. Today my wife got the pizza home and it was slightly burnt on one side. So we take it back up there and you'd think it would be a simple fix. You know, something along the lines of, "We're sorry about that sir. But since you are a loyal customer of ours please allow us to make it again for you!" Id say, Thank you so much! Yall are awesome!" And I'd take my fresh, non burnt pizza back home to the kiddo and everything would be ok! Unfortunately that's never been the case. First they tell me that we ate some if it and wont make us another one. Cause 2 bites were taking that were necessary for us to determine it was over cooked and not to our liking. Then they say they wont exchange it for a refund so we basically get robbed for our money. I ask to speak to the manager everytime and to this day I've still never seen her or him who knows, but long story short, lol. Pro tip when ordering pizza here. Do not pull off from the window untill you've opened your pizza box to see if it's to your liking. That's at least the lesson I learned the hard way.

Oh it gets worse. So we followed the rude young man's instructions to return tomorrow for the pizza to be remade a day later. Upon our arrival he asks us if we have the box from the burnt pizza that we threw away yesterday, and if not he cant help us out. So he then offers us pizza in a Styrofoam Togo box that we said was gonna be stuck together and his whole additude was quite sad. You should be ashamed of yourself for the way you treated some loyal weekly customers! Just kept telling...

Due to the amount of stars this place has I was expecting the pizza to taste a lot better than it did! 😂 To everyone who rated this place 3+ stars, something is wrong with y’all tastebuds!! Y’all cannot be trusted! 🙄 Shame on you for making me waste $8 when I could have taken my azz to Zalat!! 😆I guess it’s good for a cheap, “quick” meal (they tell you “ten minutes” over the phone but it’s actually twenty...they really should just say twenty minutes, it’s really not a big deal), but that’s about it. No flavor, no seasoning, overly cheesy. Pizza is thin, reminded me of a piece of cardboard...kinda like the pizza they would serve us in intermediate school. I doctored it up myself with red pepper and garlic powder to give it some flavor. If I had to compare it to Little Caesar’s, I would say Little Caesar’s is better, due to the fact they have Hot And Ready pizzas. I won’t be back, but guys at the front were nice...

I was behind a customer who was upset for whatever reason and returned 4 Pizza's and managment placed the pizza's on the table where you can clearly see from the drive thru window. Tell me why the girl taking my order makes 1 pizza fresh and then gives me a box of pizza "one that the prior client had retuned" and gives them to me. I asked the girl if she had given me a freshly made pizza and not one of the returned pizza and too my face says yes..... When We clearly seen her get one freshly made pizza and cut it and then grab the other box puts them together.... Wow this place was our place to go for good pizza and great customer service but after tonight we will not be going again. BTW one pizza was hot and one was cold.... Thanks Pizza King for your honesty and Fantastic Customer Service (yes me in my...