Subway — Restaurant in Irving

Well this subway is like most clean but when it comes to subway making very por job. Let me explain, so you know when you cut open a loaf of bread from the middle you will have 2 sides.... Well for these 2 workers here they think they're the right way to make a sub is putting everything in the middle where both sides meet. So as you would assume all the meat in the middle... all the veggies on top of the meat in the middle... all the sauces and spices on top of the veggies... THEN... when you close the sub it just doesn't close right plus it doesn't taste right....PLUS it makes a big mess... why doesn't it make a big mess plus doesn't taste right? Let me explain. OK it makes a mess because all the sauce is on the top. So when you close the sub all the sauce goes to the top when you eat it... there for it makes a mess.... why doesn't it taste right? WELL if you listened to how they make it you will understand. But if you need help let me explain why. You have all the meat on the bottom... you have all the veggies in the middle... you have all the sauce and spices on top. It's not spread evenly on both sides... LIKE A SUB IS SUPPOSED TO BE MADE!!!! Look everyone this MORE MONEY.... Why should I ever come back here? why should I recommend people to go here... in fact I shouldn't recommend people and should tell people to avoid going to this subway. Because they don't know how to make subs here. It's very disappointing when you spend all that money for food and they don't even know know how to make the food properly... anyways I was very disappointed yesterday. Food was 1 star for the taste and how it made a mess all over the place. I ordered on 07/06/25 around 2pm, f.y.i. management it was 2 female workers one middle aged and one in her 20s it looked like both African-Americans. I know it's hard to find good help now and days but business is business got to get right before you lose more numbers. Customers = $$$... $$$ is how you stay on business... with no $$$ you don't have a business. Business 101... thank you and have a blessed day and one world one people let's start...

I have ordered 2x via their own website...to have orders SIMPLE ORDERS...screwed up. I then wanted Subway and knew Uber Eats had picked them up as a customer so thought SURELY my order would be right. I order 2 basic turkey subs..and 1 basic tuna sub.. bread toasted only. 1 baked ORIGINAL Lays and 2 multigrain chips. ... that's what I paid $30 for.. what I got... 1 of each.. missing sub, Baked BBQ chips (causes severe food allergy in my daughter, thank GOD I CHECKED...BEFORE SHE ATE THEM) AND 1 bag of multigrain chips. Delivered at 5:40pm. By 5:45 I called about missing food and the BBQ chips to be TOLD they would contact the uber eats driver to correct the mistake. I made the kids dinner bc by 7 they had blocked my phone number because I called to check on my food or request the money added to my account. Thank God I had a previous HORRIBLE experience at the store and had the managers cell number. I had to literally call...send him screen shots of the screw up, how many times I tried to call to have this woman 1st give me the excuse "only 2 people working "(knowing franchise owners of Subways, this isn't uncommon at nights even 1 at times if they are that slow. They are always SLOW at night. )... then promise me something the manager said they had no way of doing (contact the driver)... and hang up/block me. YOU SHOULD PROBABLY DRUG TEST IS ALL I SUGGEST.

The Manager made it right by refunding me but TRUST ME... IF THEY HAVE MESSED UO THIS MANY TIMES, EVEN THRU A DELIVERY COMPANY.. SAVE YOURSELF THE HASSLE AND USE THE ONE ON MacArthur and Walnut Hill. Hopefully Uber Eats will partner with that store soon. OVERALL, THEY...

Worst service I think I’ve received in a very long time. Walked in. No one was there just me. One team member. I had a large order. Five 6-inch subs. I waited in line while she made a to go order. She never said hello. When she began my order, she started making another sandwich with bacon. And I explained I don’t have a sandwich with bacon. And she said I’m making another to go order. So I sat and waited for that. Then she comes back to me and begins making my sandwiches. She stopped again to check somebody out that was picking up it to go order. And then it should begin my third sandwich. She told me they were out of turkey. And I said how is that possible? It’s only 11:15 am. And she explained she would have to cut some more. And I told her I would wait. And then she began fixing bread. And the entire time there was someone in the back talking on the phone or to another team member and so I asked the young lady who’s in the back. And she said the manager and I said go get her. When the manager came out, I explained that I’ve been there for almost 20 minutes and she needed to help this young lady. The manager argued with me and told me that she’s counting an order that came in. And that that was more important than customers. And I asked her did she learn anything at corporate when she became a manager? She turned around and walked back in the back and never came back to help. I felt sorry for the young lady working all by herself. After over 30 minutes I finally got my sandwiches. Worst...