Kraus' Pizza — Restaurant in Jackson Township

I am writing not because of the product.The rude employee;s on 1/28/18 I love Kraus Pizza. I had been getting pizza there for many years. Now later on I usually only order subs. I have been a customer of Kraus Pizza for over 18 years. Tusc, Amherst, Navarre I recently thought ok I am close to the one in Lake Cable. So after leaving a friends I ordered a sub there. My usual. I said Pepperoni is the only meat. THAT is only thing I said about meat. I then said green olives, mild peppers, and little lettuce and cheese. I usually only say everything that comes on it except just little lettuce and Pepperoni is the only meat. Well I did get the sub. I went home which is about 15 minutes away in North Canton , OH. I opened it ready to eat this yummy sub. Well I took couple of bites. Did not taste the same. I looked at it #1 the bun was soaked in dressing, 2 there was no pepperoni. I said great. I do not like to complain much it happens. Then I thought yes I will. I just wanted to tell the person there. I called she was not real friendly. I did not yell I just stated I got this and no pepperoni I was told come by and get another when you want. Well about a week or so later I was in area. I ordered. Got there Mitch was like well do you want tomato on it cause last time I ask. I am not sure if it had tomato I just know no Pepperoni. I said all I said is no Pepperoni. When I picked up the 1st sub I was not ask about tomato I just got the sub handed to me after I paid. Now he goes on well I want it to be right now since it was not before. The whole experience was horrible. I did get upset. I have never had a mistake made anyplace that the employee made me feel like I did something wrong and all but 1 employee was laughing. That was terrible!!! I almost said keep the sub I will go where they know me and do not make it worse and accuse me of not saying I did not say Pepperoni. I always say that 1st. always. I also had no other compliant. I also was not ask about tomato ever after I got there at any Kraus store. I say what I want on the phone, He was rude the other people were snickering and 1 India employee and no I am not prejudice but he was looking at Mitch and laughing, So, I will contact the owner. BUT I just will go to the other location where I have NEVER had a employee problem. I have had a handful of times the others have got it wrong and it was fixed and no issue. Remember I have been going there many years. So, it was great considering all those years. I was 98% satisfied and the other was just minor issue. I think those employees should grow up. They acted like they were 15 . It would of been fine just hand me the sub or say look at it make sure ok and go. I will go out of my way to not go to that location again. I will not...

I would rate a 0 if I could. Woman running the front was completely overwhelmed and incapable of dealing with the modèrate pace of business at the time. She ruined my pizza, that was already late. I had to leave and come back to get a new one. When I complained about the experience she graciously offered to take $2 of my $39 dollar purchase. After stating that was unacceptable to me she did comp the pizza. I will never go back and that's from a guy who LOVES Kraus pizza. Looks like I'll have to go to the Massillon...

There are Kraus Pizza locations all over Canton, and I’ve ordered from many of them. 30th street used to be the benchmark but We recently moved near this Fulton Rd location and it has been excellent every time we’ve gone. And today, it was exceptional!! Double crust pizza with pepperoni and sausage, then BBQ wings. The wings were crispy but not dry and the pizza was perfect. Keep up the...