Fuji Yama Japanese Steakhouse — Restaurant in Jackson

Cannot express how disappointing this place is! When we got there with party of 5, they seated us and then told us they only had one chef. He had just started cooking on another table so we had quite a wait. We ordered from ( their very confusing menu) and they brought out a tiny salad that I couldn't eat because the dressing was so horrible. I think it was miracle whip mixed with something else. I almost gagged! Then they brought out a watery broth of some kind with a couple skinny noodles and nothing else. When the chef finally came over, he cooked for two different parties at the same time.. because of the way we were seated, he had his back to me the whole time, so I didn't even get to watch, which is part of the draw in a place like this. I had ordered the steak Hibachi and my wife ordered the chicken. As he was cooking for 11 people at the same time, the food was terrible. The rice was tasteless and appeared to be just rice with nothing but butter and very bland seasoning. Tasteless! The steak, was tough and also had no flavor. Finally, the mixed vegetables were served last and also bland and overcooked. As I was the last one served, I got about two tablespoons! My wife thought the same about her rice and chicken. Both of us only are a few bites it was all so bad. Nobody even asked if we enjoyed the me. Then, when we got the bill, we were automatically charged an 18% gratuity and then they had suggested "Additional Gratuity"! I tip well above 20% on a regular basis, however, I do so for exceptional food and service, neither of which we experienced here! I highly recommend that anyone wanting to enjoy Asian Cuisine, to avoid this place. You would be better served to dine at even the worst Asian takeout place...

I wasn’t going to make this review, since it has been a couple months, however I’m still disgusted by what happened. The front desk lady (probably the owner) is absolutely horrible. She is so rude. I made a to go order over the phone for the mango roll they have. It’s like $14 or so. That’s fine. I love it, it’s really good, I get it all the time. I get there and I’m paying and I notice it’s more than what it says online, and I ask about it. She said she told me over the phone they were going to charge an extra $1, “because mango is expensive right now”. I let her know that I had not heard that, and I thought it was unfair. She told me it was what it was. So I told her I did not want the roll anymore, she can keep it. She then proceeded to tell me that they had already made it, and it would go to waste, and that’s not fair. I told her I would be happy to take it for the price that was advertised then. She compromised and was like fine, I will give it to you for the advertised price, but then the whole time she had my card to swipe wanted to belittle me and tell me how I need to listen better and so on and so forth. She finally swiped my card and as she is handing it back is STILL telling me how I should have listened better over the phone. I was trying so hard to not be rude back. I told her I didn’t appreciate her talking to me that way, and if she wanted to continue I can just dispute the charge and leave the food. She decided to shut up then. She was extremely rude, and I definitely will...

Was driving through town and Came Upon This Place it looked really good from the outside and the inside looks very pleasing as well however we were seated at our table closest to the chef area of the kitchen they had Chinese music playing on a $10 Radio Shack Radio which was kind of cool and then the owner lady came in and sat down at a table behind us opened her laptop and played Chinese wrestling at full volume so I thought that was extremely odd that the owner was doing that it continued for 10 or 15 minutes and I was like this is just super odd so I launched my Netflix on full volume for about 5 minutes nobody even cared I'm guessing that maybe they are deaf or they've dealt with this for so long that it's not even an issue for them anymore however would like to rip up this review with the fact that the wait staff was super friendly and very attentive the chef was very nice when they came and cooked The Hibachi the steak tasted a little off and the chicken was a bit dry but it was overall a very pleasant experience with the food and wait staff the atmosphere is way off with the two different music things playing at full volume and the fact that management allows this it was just awkward to say the least well I hope that they read this review and are able to change a few things on their end so that they will have a better customer base we...