Ashley Store — Local services in Jackson

Went in store to order new furniture for a house me and my fiance were purchasing and while the sales process was simple and Amelia did an excellent job being knowledgeable and helpful. Everything since has been nothing short of an absurd comedy of mistakes and errors.

When they delivered our furniture the installers damaged our dining table by over tightening the bolts on the underside of the table to the point where humps formed on the table top. Luckily, that was replaced fairly quickly within two weeks with little hassle.

When we finally got our bed and sheets in we slept on our new bed for ONE night fine, but the center support beam splintered and split on the SECOND night from normal use. I called to ask about replacing that and was told to file a warranty claim.

Hahaha yeah right. No shot im filing a claim on a piece of furniture that was used once and was improperly installed (screws where over tightened causing the wood to splinter) so I reached out to our helpful sales rep with photos and she said she’d get it in the process to be swapped out. That was two weeks ago.

I am glad we have a guest room with a second bed set or otherwise my pregnant fiance would have to sleep on an air mattress while Ashley Furniture does…. Nothing?

Completely appalling. Utterly nonsensical I will be telling anyone who will listen to steer very far clear of Ashley Furniture and the destructive “white glove” installation, they didn’t even remove the plastic from the dresser, chest, and nightstands when installing the handles. I had to go back behind them and remove the handles to get all the plastic off. Use Wayfair instead if you can put together the furniture yourself or literally any other furniture store.

Edit: The number the store replied with was the generic help line who then directed me to the claims department. So far ive been in contact but as of this update I have not received response in almost 24 hours. Not surprised.

The customer service department is sending me the replacement parts which will be here in 2-4 weeks. I guess im expected to do their job and put the bed together myself now? Probably for the best, the “white glove service” would probably damage it again anyway....

I purchased a table for my mother on 09/05/2022. After NUMEROUS delays we finally got the text message to schedule delivery (Saturday before Thanksgiving). In preparing for delivery, we were to have the area the table was going to be placed cleared out so my mother sold her table to a neighbor in preparation. She waited around all day and then there was another generated text that was saying to schedule delivery. I called and advised we had already scheduled delivery and that it was to be delivered that day. The person on the phone advised, no, it would not be delivered until 12/03/2022 now. I advised what is my mother going to do with Thanksgiving on Thursday and she no longer has a table. Nothing was done regarding this so again it was scheduled for delivery the Saturday after Thanksgiving. My mother waited all day and they never showed again. This has been a terrible experience. I have spent so much time on the phone trying to deal with this. What was to be a gift to my mother was a complete disaster. Left 2 messages for the store manager Gail and never heard back. The customer service is terrible. You would think with all the issues and delays we were experiencing somebody would have taken this under their wing to have it resolved. NOPE! We have received a call today that it will be delivered (11/29/2022). Praying that this is the time, otherwise, I will ask for a refund and spend my hard earned money elsewhere. Mentioning when I placed the order the salesperson was having side bar conversations with another salesperson about how many deals he had that day. And advised he was not making hardly anything off of me, etc. I could go on and on but this has been an extremely terrible experience. Update: I was contact by someone from Ashley. Basically just apologized and removed delivery fee. Was never delivered on 11/29 as noted above. Was scheduled for 12/3. Was never delivered that day either after my mother waited for delivery all day again. Is now scheduled for 12/6. I would have gone elsewhere but my mother wants the table. Sent email to contact person and she again apologized and advised it is scheduled on 12/6. I have lost track of how many times this has been delayed....

The help my fiancé and I received in store was excellent and we found a beautiful sectional for our new home. BUT if we would have known that delivery would cause so much of a headache, we would have never purchased anything from Ashley. We purchased a sectional in store on October 13th and was told that it is in stock and could be delivered that week. We scheduled delivery for 2 weeks later, October 29th, because we were closing on our new house. We got all the confirmation texts as time got closer to the delivery date, but on October 28th I received a call that my order had been delayed. I was then told that the order would be ready by October 31st and delivery could be scheduled for Friday, November 1st. This would have been fine, but then I got a text the next day saying to chose a delivery date and offered 3 dates for the next week. Since then I’ve received multiple different answers on when our order will be ready with extremely vague answers in response to my concerns. All the blame is being put off on the mysterious “manufacturer” who no one can apparently contact to try to find some kind of better answer because they claim they do not know who the manufacturer is. I am getting married in 4 days and this whole ordeal has added unnecessary stress to what is supposed to be the most exciting week of our lives.

Delivery is now “scheduled” during the week of our honeymoon which is nearly a month after purchase. After reading multiple other reviews complaining they didn’t receive furniture for months it looks like we will likely come home to an empty living room and no where to sit for a while. This is completely unacceptable. I understand things happen and deliveries get delayed sometimes, but this has gotten to a point of ridiculousness. Also, we made this purchase because it was in stock. How does it suddenly get put on backorder? My family and I have been customers of Ashley Furniture for years and have never experienced such lack of care over reasonable delivery times. We will no longer be using them for...