Jiang Jun — Restaurant in Jackson

This past Wednesday I met up with a buddy and we wanted to try a new restaurant. We saw the pictures of this place online and thought it looked like a nice place that would probably have good food. I ordered the general's chicken with fried rice and an egg roll. Me being the typical fatty I also ordered a sushi roll on the side. The egg roll was delicious... slightly confused by the yellow sauce it was served with. It tasted like horseradish. Egg roll was delicious though! General's chicken was very tasty the fried rice was okay. The sushi was perfect. However, while I was enjoying my meal I was going in for another bite of rice I saw something on my plate and asked my friend to verify that I was staring at a bug. I informed the waitress of the bug that I found in my food and made sure that it was away from the rice so she could definitely tell that it was a bug and not a piece of rice. The waitress was extremely apologetic and took the plate to show her boss. After a couple minutes the boss came to our table and said, "sorry about that...it's from the broccoli". Then she asked if I wanted a fresh meal and I declined because I really had no intentions on eating anymore as my appetite was completely gone. My poor friend also lost his appetite.. I don't blame him. Every bite was being inspected and that's just not the way to enjoy a meal. The waitress returned and gave me a ticket and said that her boss put a discount on the bill. I looked and saw that my experience and loss of appetite was worth exactly $3.48. I told the owner that I was not okay with how any of it was handled and that I didn't feel that it was right to offer me a discount and that I shouldn't have to pay for any of it. I never complain about food or service really and this time I couldn't hold it back. I felt like I was given an attitude because I found the bug. Customer service should outweigh the loss of a small amount ofoney. Additionally, it's not even about getting the meal for free it's about doing what is right. I wish I could pay money to take that experience back. I can't. So a little gesture of kindness could have changed everything. In the end. She removed the general's chicken meal but made sure that I knew I'd have to pay for anything else. I'm not a restaurant owner but I would have been genuinely apologetic instead of blaming the broccoli and I would have expressed that it's now how things are run in my restaurant. I would have said you owe us nothing. We apologize and we hope you'll give us another chance and come back. That would have changed everything about how I felt leaving there. I also took a picture of the little rascal that I...

They use an app for online orders called beyondmenu. At 6:50, our order was placed. This was a delivery order. We live less than 3 miles away. The app doesn't tell you how long of a wait your order is. At 7:15 we called to verify the app order had worked. At first we was told that our order wasnt received and there was glitches with the app. We pulled our order number from the app and gave to the lady over the phone. She then found our order, repeated to us exactly what we ordered and exact amount we paid and she said the delivery person was already on his way to us. Since we only live 3 miles away after 20 minutes and still not having our food, we called the restaurant back. The same lady answered and said they were just so swamped tonight and sounded very frustrated. We explained to her that it had been now over 20 since he had been gone with our delivery as she had told us but she said they were just swamped again being quite short . When 7 50 came around, an hour after we placed the order, I tried to call right back to cancel our order twice but no one would then answer the phone. now I'm getting frustrated. Knowing we had been charged over 30.00 for an order and it's now an hour after we placed it, we wanted our money back and order cancelled. The app has an out of state Illinois number to call. A foreigner answered it and I told him I needed to cancel request and get a refund. And without even listening to my entire story he us talking over me saying it's canceled and within 48 hours we will have our money back. I asked him if he was calling the restaurant to verify cancellation since if the delivery ever came I wasn't accepting it nor were we going to pay for it then . He said I'll put you on hold No ill call you back. He did call me back and said the kitchen put a rush on our order and they were cooking it now. We told him we didn't want the order but he wasn't understanding us clearly enough and he kept talking over us and wouldn't let us speak and then he just hung up on us. I am about ready to report.both businesses to the BBB- TERRIBLE SERVICE BY BOTH COMPANIES. RUDE EMPLOYEES.SUCH POOR CUSTOMER RELATIONS. WE WILL NEVER, NEVER ORDER FROM THIS APP OR RESTAURANT AGAIN! We liked the idea of using this restaurant due to the convenience of location and not having to drive into town but I guess there's a reason they call the one in town...

I wish I could have given a lower rating on this than 1 Star. The food is normally good, the service normally good and haven’t had a complaint about them before. However that all changed today and they have lost my business for good. We ordered quite a lot of food for delivery and had the majority of it get ruined because they failed to put a lid on an item securely and it leaked all over all of the other food and into the bag. I spoke to a lady on the phone who only would replace the one item that had the lid placed on it incorrectly. The manager was not in but called me back later. After explaining to him what happened, repeatedly, and explaining to him that I have small children and that after being told by the lady that she would only replace the one item and not everything, they went ahead and ate their food because it was either that or not eat due to the poor service. The manger insisted I bring the food back and he would give me a refund. I had to re-explain again to him and finally just asked for a partial refund as a discount for our trouble. He said no. He has lost my business. There are lots of places in town to get food from and now with Waitr and other services available, we are not limited to ordering food from just a few places any longer. Jiang Jun is definitely on the DO NOT...