Wendy's — Restaurant in Jackson

We did a drive through order around 630p We ordered two meals and one frosty. The person taking our order tonight appeared polite and patient through the ordering process even though there was a steady line of patrons. The first window was open, the staff didn't verify the total before I handed my card to them. I verified the total and they whispered yes. They gave me the card back, I said thank you have a good night and they barely whispered thank you. I hope this is just a case of a shy person challenging themself and trying something new to gain social skills.

We were not greeted at the second window. This turned out to be the same person that took our order. He gave us our drinks hurriedly and a couple minutes later stuck the bag of food out and said "here". I quickly looked in the bag to skim it over and make sure all food was there, as one does when there is a long line if cars. I did not see the chili in the bag at first as everything else was piled on top of it. I quickly asked if the chili was in the bag. The man yelled to his coworker and asked if the chili was in the bag. Coworker politely stated yes it was in the bag. The man, snapped "yeah" over his shoulder at me with a short, curt, annoyed tone, shap enough that it caught my husband's attention. My husband said "Hey, that response was uncalled for". The man kept his back to us. I politely but loudly said, to his back because he had yet to turn around, "Thank you, but next time you don't have to be so disrespectful because I wanted to ensure I had all my food before I left"

I understand fast food service is a stressful, thankless, and underpaid job. But don't take your frustration out on the customers. Especially ones who are being kind, respectful, and trying to make your night a little less stressful. I wish I would have caught this young man's name, but his back was to us most of the time. I would strongly recommend more training in proper customer service for him.

We have never had issues at this Wendy's before and actually prefer to patron this location over the others in town. But I am definitely going to give pause before possibly...

My wife plays the mobile order I went to go get it. We are regulars because we live around the conner. Now my wife spent $39.61 to feed my family when I pulled up in the line I said mobile order for Kaitlin the lady tried to give me I order that was one bag and $5.60 I told her that was not the order and I tried to show her on my phone the mobile order she said she cannot see that and I pushed my phone in closer she said she can't see it so I pushed my phone on the counter and slid it to her she said I can't touch your phone which is a blatant lie because she has taken my phone several times to tap to pay she always acts like she hates her life and she hates her job she's always rude inconsiderate and and it's crazy all I wanted to do was feed my family y'all took my money why can't I get my order I asked her cuz she make my order she said she wasn't going to make my order I visited this establishment three times a week at least this was the worst experience I ever had dealing with fast food she told me I couldn't get my order or my money back I would have to do a cancellation so at this time I went to another Wendy's I spoke to a manager got corporate number well he gave me the district manager's number I reached out to him in text hopefully he reaches back out because $120 a week minimum at least times 4 is $480 times 12 is $5,760 a year the afternoon manager or supervisor for lack of better feelings needs to be fired whom ever she may be taking orders at night around 9:30pm * since this post I've been in contact with the district manager's who was Great he resolved my issues ** thank you so...

Lobby frequently closed without explanation during business hours. Employees are apathetic at best rude at worst. Had a terrible experience where I walked to the store to pick-up an order and was forced to weave around cars in the drive thru on foot to retrieve it. There was a free employee sitting on his phone in the closed lobby who refused to grab my food instead instructing me to walk through the drive thru. When I got to the window there was a red headed woman working the window who was entirely rude, hostile, and confrontational. Sending pedestrians thru the drive thru, especially when it is full of cars, is a huge safety liability to the company and had I been hit I likely would've gotten more than a free sandwich. Not the first time I've had to do it, but it was the first time when there were cars present and the hostility from the employees was uncalled for. Not sure why the lobby was closed they appeared to have plenty of people based on what I saw in the drive thru window. Make the trip to Culver's you'll...